Popeyes Louisiana Kitchen — Restaurant in Pearland

A very unpleasant experience as I went to this location in the evening around 9:15 p.m. on Saturday, June 22, 2024, as the service and food was terrible and a very unprofessional atmosphere. I noticed that there was a lack of employee moral and they were not really concerned about preparing the food. Especially, the young Mexican Hispanic Manager named Aundreas who had a very nice nasty attitude, who explained about why there was no availability of chicken to purchase. I observed and noticed a very small variety of chicken available to Customers and none being cooked. I was told by this Manager on duty that each time you order from their location you need to wait for fresh chicken no matter what. However, my order was ready after 15 minutes of waiting, sadly, the red beans and rice was cold not fresh and the biscuit hard and not fresh. I noticed the employees were more concerned about cleaning and mopping than serving the public. Wow!!! I was shocked to know they close at 12 midnight, because they seem to be uninterested in having availability of food, since their food racks were practically empty and they were standing around quietly taking their time. And I also observed the Cook who was standing around in the back taking her time talking to the Manager and seemed unconcerned in preparing the food. Unfortunately, I was very shocked and surprised at this whole situation. Because in the past this particular Popeyes location and past employees has always provided Great, Courteous and Convenient Customer Service with good food, always prompt and available. I wonder what happen to the past employees that provided these services??? And why the sudden change at this particular Demographic...

I love Popeyes Fried Chicken and have ate at their various franchises my entire life. I have to say that it is a rare event for me to leave ANY FRIED chicken establishment without being frustrated with my order being wrong or the staff just being obvious they'd rather be picking up dog poop than helping people with their orders where they work. BUT THIS RESTRAUNT THE LAST THREE TIMES I LEFT WITHOUT IRRITATION AND MIGHT I SAY HAPPY!! The staff was awesome and the drive thru attendant acted like he actually wanted to be there and was thankful for the job! My order was correct my condiments were retrieved without attitude or disregard and did I mention my order was correct for the third time in a row and the chicken hot fresh and crispy! OH THEY ALSO STAY OPEN REALLY LATE FOR A CHICKEN PLACE! Some nights well past 10:00pm unlike others who are lucky to stay open past 7:00 at night. Thank you for doing it right! And caring about...

Title: Convenient Location, Consistent Disappointment with Blackened Chicken

I've been visiting Popeyes, located just half a mile from my office, for a while now, mainly due to its convenient location. However, despite the ease of access, my experiences, especially with their blackened chicken, have been consistently underwhelming. Each time, hoping for a better outcome, I've been greeted with chicken that feels old and is barely warm. This has happened on multiple occasions, which leads me to believe it's not just an off day but a regular issue. While the proximity of the restaurant makes it an easy choice for a quick lunch, the quality of the food, particularly the blackened chicken, has left a lot to be desired. It's disappointing because I've had great experiences with Popeyes in the past, but this particular issue has...