Dunkin' — Restaurant in Pembroke

I go to this location in pembroke often as I live 5 minutes away, never have had an issue...my order was correct, wait time sometimes was a bit long but you get that no matter where you go, staff is always pleasant with a smile, and if my order was not the way I like it they would promptly fix or remake my order...today however I was disgusted by the treatment of fellow employees by another employee by the name of Cassandra. I witnessed this person tell another employee(shorter female with brownish hair) to do one thing then yell at her for not doing something completely different minutes later. In the 20-30 minutes I was in the store this happened 3 times to the same employee...having worked for dunkins in my younger years I understand it gets hectic and frustrating, but what I saw today was complete harassment. If that is the way managers and shift leaders treat their employees then I completely understand why every Dunkin Donuts in concord is always looking for help! TREAT YOUR EMPLOYEES BETTER AND YOU MIGHT BE ABLE TO...

I go here every morning. I order my coffee before I leave my house(10minutes if that) and it’s ready when I get there. Always have great service. I worked at Dunkin’ Donuts for 4 years and have a high expectation. The new management has straightened everything out from before. Even on sundays where I don’t even go that way ISTILL make the 15 minute drive to get my coffee here. I live 3 minutes from the one in allenstown and still go here. Honestly there consistent and always treat me well. Even when I order 4 coffees. They set the standard for the area. Now reading some of these reviews you have to understand it’s a Dunkin’ Donuts. Not a gourmet coffee shop. So yes you will run into your days where it’s not super super quick. But now the manager showed me how to order online and now it’s easier then ever. Thank you guys for always making my morning great and keep up the good work!!!!! They even know me as the “town fair guy”. Love it. Thanks again for great coffee with a smile! See you...

I’ve never been to such a terrible Dunkin’ Donuts. I will not be returning back because out of all times that I’ve been, nothing is ever right. They charge for things that they don’t do. (Like cold foam every single time). Coffee never tastes good. I just went through the drive-through and ordered ONE avocado toast add bacon, pretty simple if you ask me. The guy hand me three boxes of avocado toast, which are cold and disgusting. I handed back one box I don’t need three of them…. He told me one of the boxes has bacon in it so I was like ok but it didn’t... they gave me 3 cold, gross avocado toasts and they said it’s because they made extra turns out that none of the three have bacon on it. I don’t know what’s wrong with these people who work at this Dunkins, but I would avoid it. Take the extra few minutes to go to a...