Krazy Kids Indoor Play & Party Center — Attraction in Pembroke

I've been going here faithfully for the past 2 and half years as a customer with my little one. We had a birthday party on the 23rd. I figured okay why not throw it here we love the place! It was a horrible horrible experience. I came the night before to drop off decor to hang and also go over decorations. When I arrived 15 mins early all the colors were wrong and our host was unaware that I even brought decorations. So had to rush and decorate our room in front of my birthday kid and wasn't impressed. So we were off to a rough start. During free play our host called us to the rainbow carpet and decided hide and seek with bunch of 4 year olds as a organized game would be okay. Didn't work. On top of her severely low energy and enthusiasm. Was just not a happy host. She was kind but could tell she would rather not be there and just trying to make a buck during her summer vacation. Then when we finally got called us to eat and do cake we ran out of pizza because we didnt have enough. I even requested an extra pizza the night before that morning and right before everyone ate. We started eating pizza and I was completely rushed some of our guest and kiddos were no where near done before she decided its cake time. Then rushed us out of the room and shoved my kiddos toys and presents at the desk in a community area. It just felt horrible. And the experience as a single mom and this being my son FIRST birthday was just awful. On top of the manager Mariah being snippy when I finally did get the chance to talk to her on the phone. She offered me a 25 dollar credit and when I said that was unacceptable he offered 50 and stated thats all shes willing to do. When I paid for 279 for this experience that was a conplete shitshow. I asked to speak to the OWNER that never happened, I wrote an email and mailed a letter. Considering not only have I been coming here for years all my friends with multiple kids have been too and I've referred many families here. Im super disappointed in how the party was and how the manager treated me when I stood up for my son and myself and all reality 25 dollar credit is not okay for the experience we had. I was running around with my head cut off serving everyone cleaning. Trying to find my host trying to find help etc etc. It was awful. I didnt get to enjoy my kids party with him at all. Needless to say we are in the second week of a July and it doesn't appear anyone will be contacting me or even trying to make an effort to correct this madness with a longterm customer. It's really disheartening and disappointing. I will never be going back if this is how they conduct business. The owner hasn't even attempted to reach me and there has been no follow up. Its like a complete joke and Im not even sure if the owner has been made aware of anything with the tone of the manager Mariah. I believe I have been swept under the rug. Severely upset....

DO NOT BRING YOUR TODDLER HERE!!! have been here in the past and my son loves it but they replaced a lot of things he could do (the stuff was old needed to be replaced) Wich was necessary. But they replaced them with ninja bounce houses great for older kids! But my two year old wasn't aloud to use them since there was a 42" height requirement for both new bounce houses. The toddler area would be great if it wasn't absolutely DISGUSTING! It has dirt and grime everywhere! nothing has ever been except for the giant waffle blacks. There is a tiny foam pit with blue foam pieces that are oll very brown and are missing bite marks. We tried to use the big slides but my two year old could not climb up there since each step thing was over his head. The one bounce house he was aloud to use would be great if there wasn't older kids restring in there the entire time knocking my son over multiple and even trampled him thankfully he wasn't seriously injured. We went to go try and use the trampolines but was quickly over run by older kids. The entire time I was worried about him getting trampled by the older kids. We used to love coming here but now there's nothing for my toddler to do other then get hurt by other kids or play with nasty toys. WILL NEVER BRING MY TODDLER HERE AGAIN!!!!! maybe when he is ten we will go again. I know it's not the places the older kids are going crazy but is their fault that they replaced toddler friendly things with big kid things and don't clean the...

Not too bad; defineitly plenty for the kids to do!! They loved it (ages 5 and 7). Quite a bit of people from at least 2 different birthday parties going on, but didnt really seem too crowded! Their favorites were the trampolines (kids only) and the slide play house area all the way to the left (adults and children allowed), so me and my Fiance joined them for a while. After playing on everything for a a couple hours our hands were very sticky; the equipment doesnt seem clean at all really. The girls bathroom had white mold in the vent above the stalls which was also pointed out by another person in the bathroom at the same time as me and wasnt all that cleanly in there either. The food didnt look too bad.. But we still decided to eat somewhere else for lunch and then were able to come back and keep our locker too. Very friendly staff. I think it would be so much better if it was a little more clean. Also a ton of junk or storage right in the view of everyone under colored slides. Overall, good, but improvements would be beneficial for them!! Also$15 per kid and only $3 per adult for the rope course, other wise $12 for everything I think and free if you dont want to do any activities...