Dixie Wings 431 — Restaurant in Phenix City

Never ever even stop in this store. Just as COVID started I stopped in to get some chicken tenders. They first want to charge me over $40 dollars for something I could get from McDonald's or Burger King for less then $12. I cut the order down to two for $12. On the counter they have a sign stating no returns on food. We could not eat in the restaurant because of COVID. So we got it to go. So my wife pulls out on 431 going south. Then I opened the box only to find my food is burned. They have very bad quality control and the cook could not miss the fact that he or she burned the food. That was the first time in the store and the last time in the store for me. There was no point in going back to the store because of the sign and they knowing gave me burned food. So these people will Rob you blind and give you unexpeable...

FIRST TIME CUSTOMER EXPERIENCE

I ordered my food via DoorDash and I called to let the company know my order wasn’t prepare correctly. The cashier that answered the phone was rude and very inconsiderate. I spent almost 30 dollars with this company. my chicken wings were over cooked and my egg rolls were burnt. The cashier let me know the egg rolls come frozen and it’s nothing they can do about them. Additionally, she told me there is a no refund policy so me even calling to complain about my order was pointless. Her exact words were “there’s nothing I can do for you.” I will never shop with this...

Came in to order & asked for a large drink with my food. Waited for my food and when I asked for my drink I was told that she forgot to ring the drink up (which I wouldn’t know since the receipts have no info on them). No problem.. I ordered the large drink again and my Paymemt was refused because it wasn’t 2 dollars and I wanted to use a card. I understand it cost money to run CC transaction that are less than a certain amount but I think since the cashier admitted to forgetting to ring up my drink an exception could have been made I had just spent 25 dollars...