Burger King — Restaurant in Philadelphia

Went there with a friend after night class a week ago, it was a great overall experience, it was clean, we got our food quick and it was freshly made. However when we went back there again, we wounded up waiting for 20 mins for a whopper meal and a 20 piece, inside the store was somewhat clean, the food tasted like it was just sitting there for hours, the staff wasnt behind the counter, instead they were on their phones by the window talking to their friends,and everytime someone came in to order the person taking our order seemed like it was a pain to do so. They were also blasting loud music from some speaker that was brought in by the employees/or friends of the employees. They didnt even have straws or offer us any for our drinks nor did anyone apologize. First time made my friend and i come back, second time im not so sure. Until they fix their staff problem and over all customer service, we arent going back...

Horrible experience. When I got to the order screen, I was told to hold on after waiting about 12mins for service.... the girl came back like "you order already" I said not, she replied "what u want".... I gave my order and tried adding cheese, bacon and Jalapeno to my grilled chicken sandwich. She said we dont do Jalapenos..... I was like your sign said I can add it to any sandwich she stayed silent ignoring me then replied "what's your drink".

When I got my food I was already running late, I bit into my sandwich and it tasted like charcoal. The entire piece of chicken was burnt (I thought it was just the edges) top and bottom, hard and crusty. The lettuce tasted old almost spoiled. I threw my food away. I will never...

I walked into this Burger King today and was more than satisfied with the service as well as my food. The manager was very welcoming and in an amazing mood as well. She was very patient and waited for me as I looked over the menu and also gave me the best options as far as burgers due to me being undecided lol. After she took my order I watched her as she did an amazing job at managing the young men in the kitchen. After observing I definitely had to ask her for her name so I that I could give her a great review! I want to give Talya her Credit! Her service was amazing!!! If you're looking for great service and a good burger this...