Cottons Place — Restaurant in Philadelphia

I’ve been to this restaurant twice. 1st visit, the food & service was immaculate.

My 2nd visit I wasn’t as lucky, the young lady at the register had no idea about any of the food options & told me to ask the cooks. Odd. Once I placed my order, she wrote my ticket, handed it to me & told me to give it to the cook in the back if I wanted my food prepared. Odd again. About 30-45 min went past, when I asked the one of the cooks how long the order would take, she looked at me in disgust as if I had the audacity. Finds out my order was prepared and just sitting on the table.. I ordered something for a friend who hadn’t tried this place before and was EMBARRASSED by the way the food was prepared! Just in disbelief, the salmon fingers I ordered the first time were crunchy & cook to perfection, these weren’t even breaded! They were over seasoned and over cooked & the rest of my order reflected that! My friend ended up not finishing the food, we threw it out. That was definitely my last visit. Only nice thing about that visit is that there was a petite lightskin young lady who was the ONLY person with any type of customer service skill, she was kind & should be acknowledged for working in that...

very poor service. they never answer their phone to take an order . I reported that problem to the female owner and she flippantly told me after a 2 minute pause in answering me they were probably busy. They have at least four people working most of the time and I have never seen more than 3 customers in this place at one time any day of the week at any time. They obviously could care less about repeat business. I traveled from Olney and wanted to avoid a 30 minute wait for my food by ordering ahead of time and they could care less. They are only interested in neighborhood customers who can go home after ordering and come back. Its a shame that most Black people in Philly with a business suck at real customer service and true business sense. Food was okay the ambiance of the place could use some cleaning. But I won't be spending anymore of my money with these people due to the lack of respect for paying customers. I have never heard of or seen a Restaurant not answer the phone 95 percent of the time....

Alhamdulillah. This food is magnificent,so much so, I was asked where I wanted to eat today ,yesterday so she could reserve ( Eddie v’s , ocean prime , or go cross the bridge? What, I’m going to Jumu^ah ,and you can take me to Cotton’s Place!!! The food is not what folk in the city call”Halal” loosely— NO IT IS DHABIHA HENCE IT IS THE BEST for the believers ( halal is used too loosely in Philly). The cooks prepare this stuff with apparent Love, the service is excellent from these young nice mannered individuals, and the atmosphere is acceptable ( i.e the outside environment- the interior is great clean And homely), vigilance is always a concern so if you go into the store to order like me, security is imperative. I doubt most would disapprove of this place, regardless of race religion or creed, unless your taste buds are haters...