OK SMASHED BURGER — Restaurant in Philadelphia

I have never had an issue with ordering food from this place until today I normally order the chicken, but I wanted to try the new burgers and when I say, I am highly disappointed in the service and communication. First, I would like to say I was rudely hung up on when I called because my order with GrubHub they gave it to someone else and then had to remake it so it took an hour altogether. Secondly, the woman who answered was very rude when I asked, why was my order taken an hour long? Then hung up on me and place me on a block because I was not able to call back. Since this was my first time ordering from ok smashed burger that I would not even consider ordering from OK chicken because of how rude the service was and I am a big fan of communication and you would not do that to someone who spends $50 or more at...

Tonight, I ordered a Double Number 5 with no pickles, and unfortunately, my experience was extremely disappointing. The burger was raw in the middle, and no refund was offered when I brought this to their attention.

I had already taken a bite before realizing it was undercooked, which is a serious food safety concern. The lack of accountability and poor service were unacceptable.

I will never return to this establishment and sincerely hope I don't get sick from consuming undercooked food. If I do, I will be forced to pursue further action.

Truly...

Real, actual smash burgers. Not burgers with thin patties like you see at a lot of places. These at OK are proper smashed. And excellent. Perfect, really. The smashed fries are a meal. They're not a side. I mean, have them as a side if you want. They have two burger patties, etc. Wonderful, but a meal onto themselves. Shakes...