Soul By The Sea — Restaurant in Philadelphia

I have ordered from here a few times and have absolutely loved the food. Well I ordered yesterday evening and was highly disappointed with my food. I ordered the fried shrimp and fries, baked mac and cheese,yams and banana pudding. The fried shrimp taste like it was reheated a bunch of times bc by time it got to me it was shriveled and rubbery. My fries were a mix of undercooked and old fries. The yams were good. The macaroni and cheese was luke warm and the cheese was not fully melted. I did just throw that in the microwave for about 1 minute and it was fine. But the biggest disappointment was the banana pudding. It came completely liquified. I thought maybe bc it was with the other food. But Im maybe 20 minutes from the restaurant if that. I put it in the refrigerator and checked again this morning and it is still completely liquified(like you poured juice or water in a container and were watching it go from side to side) I have had alot of banana pudding in my lifetime and have never ever received it in this consistency. I tried to get my money back just for the banana pudding through postmates and was told my reasoning didnt warrant for a refund. Um yes I just spent $7 alone for the banana pudding and am still trying to figure out how this is the consistency of it. Everyone is extremely nice here and in the past I have had hot, delicious, fresh food but after my experience here I unfortunately will not be...

So I found out about this place through Uber eats. I had the crab stuffed salmon the first time. It was good. However, I’ve had it a few different times and it has been different each time. Definitely the portion sizes. Sometime it’s a nice size and other times it’s very small. The Mac and cheese is hit or miss as well. Calling in your order is easy. Pickup is easy. Good prices. It’s all takeout. The overall flavor of the food is good. But they lack consistency. I’ve ordered the salmon fried rice multiple times the portion size and flavor was different. As seen in pics this time the salmon was 2 oz. At best the salmon should be 4 oz and it’s way too much rice. I work in the industry so I understand the business. So I get it but sometimes the portion sizes are way off. The calamari was a small portion but more importantly the calamari had two different batters and no real flavor and overcooked. Not edible. Very chewy. The fried shrimp was excellent. Not 16-20 jumbo. But I would order again. Great flavor. When I first ordered the crab balls it was real crab in there. Then I ordered again it was imitation crab and taste like the frozen kind with too much breading. I think they should minimize their menu and focus on what they do best! So if they can work on their recipes, portion sizes and consistency they will be a great...

Today was my first time going to this establishment. I was really excited to find a local black owned seafood restaurant. Unfortunately, this excitement went away soon after arriving home. My order was missing potatoes and corn and shrimp, mussels, or potatoes(ones that came with platter were there but not the extras I paid for) were not seasoned AT ALL.

I called the restaurant to let them know I was missing my potatoes and corn and Iwas asked if I wanted to come back. This was not possible, so I asked if it could be delivered up the street(literally 1 block) and I'd not could a refund be issued. She said yes no problem someone will be there shortly. An hour later my food still hadn't arrived. I called back and asked could I receive a refund because it was now a little over an hour just for 1 corn on the ckb and 2 potatoes. She said yes and than proceeded fo just hang up on me. This is unacceptable. So, because I didn't receive products that I paid for I'm the problem? I will never be ordering from this...