While the wait staff really saved the meal, there was only so much they could do to make up for the irresponsible and unprofessional managerial staff. If there’s one thing to take away, it’s this - not once did a manager come apologize or try and work with us; instead, we had to seek her out and were met with EYE ROLLS and back talk! Below is the break down of our full experience, if you so please to proceed.
First, we didn’t get sat for our reservation until 20 minutes after the reserved time. Okay…it happens!
Two, we asked if there were vegan options for part of our party. We were told the options were on the menu, but then saw nothing and then were told they don’t have vegan items and things can be slightly manipulated to accommodate. Alright - we could have been more proactive.
Three, we order and only got 3 out of the 5 mains. The main dishes that came were subpar. Especially for the price you are paying. The margarita pizza was burned. Yes, we know it’s a coal oven. But when two pizza orders are made and one comes out with that nice char, and the other has half the crust black and burnt, we know it’s not how it’s supposed to be served (but we apparently don’t know anything according to the manager). The flat iron steak and sides were COLD, too. To note earlier, the wait staff was very accommodating about this.
The other two dishes took at least another 20 minutes to get. We waited patiently, and no one stopped by to check. So we sought out a waiter and they discovered that both of the dishes were sent to the wrong table. Okay! Again, it happens, but at this point, it was a culmination of everything. This is where we got a bit irritated and went to find a manager.
She was disgraceful! The sarcasm and eye rolls at everything we shared was beyond us. We were shocked…BAFFLED that such an individual was allowed to be in her position. 3 of the 5 of us at the table currently work in the service industry and couldn’t be more astounded at her presence. Even if she was having the worst day of her life, she had no right to treat us that way. I wish we got her name, but clearly recall what she looks like if anyone at the restaurant wants to dig deeper into who needs more professional training and competency.
It also didn’t help that the place has this uncomfortable air system that continually blowed cold air on us all evening. We will not be returning and will continue to share with our communities that there are plenty of other amazing restaurants anywhere else more deserving of their patronage.
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