Domino's Pizza — Restaurant in Phoenix

If I could give less than 1 star I would!!! I placed an order and I opted to be updated via text message. I NEVER are received any updates at all. It said either 20-30min or 30-40. Even at 30-40 it was still late. I checked my online account only for it to say that the food was delivered at that very moment. I checked the door and nothing. I called and the employee said the driver somehow delivered it to the wrong address. I’m on 11th PL and it was delivered on 11th ST. They said they could remake it I said fine but asked for something to be given free…definitely not a big ask! I was told they could either give a refund or remake the order. I asked to speak to a manager and Clarissa got on the phone. She said the same thing. I explained that what she was saying wasn’t acceptable as it was NOT any fault of my own. I told her I’d be contacting corporate and she said they’re not a corporate store. I let her know there’s still someone to report to and I’d be doing just that. She then says she’ll go ahead and refund my card and hung up. Definitely would not go back to this location. She was rude and definitely didn’t give good customer service. I am a business owner and have a great following so all of my followers and everyone else I come in contact with will know about this location. I will also follow up with contacting the owner of this location since she says they’re not corporate. Clarissa is def not the person that should be managing ANYTHING!!!!!! She needs training or to be demoted because if she can’t handle the public and honor her customers, then she...

Horrible service, from a employee named Josh or Joshua. This Dominoes was our go to pizza spot for work group celebrations, sometime ago I had called to ask for the best specials as I wanted to order 8-10 pizzas for the first half of the day. He gave me no special deals, and when I started asking him about the deals I had seen online he said that those were online deals only. I asked him about the buy two med for $6.99 each and he asked me if I had the promo code. He declined giving me that price because he needed this online "promo code". I asked him if maybe his manager could bypass this since I was buying pizzas in bulk, in which he replied "I am the manager". At that moment a shock hit me, as I would never expect such difficulty from a manager, maybe a regular follow the book employee, but not a manager. I was so frustrated I re scheduled our celebration and went elsewhere for pizza... This was a couple months ago, I have not gone to a dominoes for business or personal preference since. Today I passed by a dominoes and it reminded me to write this review about this dominoes and how one person can really make a difference, NEGATIVE...

I order pizza and wings for my husband for lunch on 10/9/19. My order was placed at 11:31am. The confirmation said it would be delivered within 27-37 minutes. At 11:40, the dominos tracker said the pizza was checked for quality by a team member. Meaning the pizza was made. At 12pm, the tracker was not updated. I found it a little odd that for 20 minutes the pizza was just sitting there. So I called the dominos store to express my concern. I was reassured the pizza was fine and that it had just come out of the oven and the pizza would arrive fresh and would be delivered within 10 minutes and they were just waiting for the driver. Well my husband had sent me a message that he didn’t get his pizza and that his lunch was over, that was at 12:35. The pizza finally arrived at 12:50. The pizza was cold and almost hard. I called the dominos to complain, I asked for the managers email. I was refused the email address and was immediately offered a $25 credit on my next order. I’m very dissatisfied with dominos today. The person who I was dealing with, his name was Jodi. The managers name to the store is...