Papa Johns Pizza — Restaurant in Phoenix

Let me preface this by saying I haven’t done a review in a long time and am going out of my way(giving up precious lunch time at work) to write this re

This is the ABSOLUTE WORST PIZZA I have had the misfortune of eating in Arizona. I would prefer literally anyone else in Phoenix to papa John’s.

Let me describe the ultimate slice of pizza you’re supposed to hand out 20 hard earned dollars to eagerly obtain. First when you’re handed the box it feels empty or perhaps half a pizza. That’s not a good sign I didn’t order thin crust. Then you open it and see a pizza reminiscent of something astronauts eat(which means dried out and shrunken unfortunately) You pick it up and the pizza literally has no reaction to gravity(it is stiff like they gave you the pizza cooking board.) it literally retains its shape no matter what you could make a paper airplane out of this stuff! We all know a pizza should have some bounce in it due to nicely cooked dough slouching. This pizza feels like cardboard and guess what? The taste isn’t far off. When you bit into the pizza dough/crust has zero moisture and is burnt bottom and side. The cheese has little moisture too or maybe it’s the fact that you don’t get much cheese that makes that stand out so much. Then when you try to swallow it fights you and requires a beverage to complete. Maybe that’s their way to upsell soda?? And it was delivery time either I ordered at 6p and got the pizza at 630p so it didn’t sit in a bag for 2 hours like some places!

I would rate 1/10 easily and I’m only giving it a 1 because if your planet crashed in the woods and you’ve been starving for over a month you might take a bite and the calories might sustain you until the rescue party finds you and airlifts you to a respectable pizza place after pumping your stomach. Otherwise I’d have the FDA and CDC classify this as a poison and recalled immediately!!

If you didn’t read this whole thing I’ll sum it up quickly: It literally looks, feels and taste like pizza sitting in the refrigerator for a week or two. No moisture and no taste.

Verdict: AVOID AT ALL COSTS!!!

Edit: So after 2-2 1/2hrs of trying to reach this restaurant by phone I managed to get a hold of the manager by the name of Rudy. I explained the situation and he apologized and immediately took action. I got a coupon for a remake next time I was in the area using it a day later. The pizza was a lot better the second time and was actually edible. Perhaps it was an off day to order pizza. Either way I’d like to thank Rudy and the staff for handling this issue. I have changed my rating to 3 stars as I still had a ridiculously hard time...

I wish I had a job where I had the luxury to ignore customers who walk in to pick up their order they placed online let alone the ability to ignore customers in general I waited a bit to have some slither of hope that a worker would provide customer service and come to the cash register to assist me however that was not the case what really should’ve told me to just leave and believe me I left is when I saw that six of the employees were not properly wearing masks and two of the employees were not wearing mask at all it would be a shame if someone were to report your business and get you fired for not following a citywide mandate but that’s none of my business. Anyways I’m going to grandpa’s Pizza now to actually get a good customer service experience and pay for a pizza that I should’ve originally got from you guys I can see why this particular store has a three star rating I really don’t understand how employees in fast food think they deserve $15 an hour when this is all you get bad customer service everywhere unless you’re paying a lump sum amount for food or going to Chick-fil-A. My suggestion would be to let all of these employees go and start from fresh ground because I can assure you this batch of employees are not it they are...

This was the worst papa johns pizza I have ever eaten. I looked past it taking an hour after placing the order online for them to even put the pizza in the oven (according to their pizza tracker) causing my pizza to be over an hour late. I ordered at 10 am and my order was only 1 large pepperoni pizza and a 2 liter soda, real complicated right? The delivery driver took forever to get there and I felt bad for him so I tipped him which looking back was incredibly dumb on my part for rewarding a failed delivery. The final straw was when I went to eat the pizza. It was slimy and cold. The cheese was just a cold block on top of the pizza it wasn’t even melted. Between the excess amount of sauce, the slimy taste of the cold cheese and raw dough I literally threw up after the first couple bites. I’ll include pictures once I figure out how because this was seriously disgusting. Even the pineapple soda tasted like dirty mop water. I’m not sure if our food was sabotaged by disgruntled employees but it sure seems that way. I have never had a bad order from any papa johns Around the country until I ate at this one. A true...