Subway — Restaurant in Phoenix

Lord Where do we start? Ordered a sub on the app using a rewards deal i had earned then immediately walked in so i can customize my sub since the app is very slow when trying to customize a sub I informed the young lady the online order just printed was mine , that I had renal disease and would like it made a certain way She raised her voice and said "the ingredients were already on the paper " and she will make it the way it states. I informed her it would be the same as if i were to walk in and order the normal way the only difference was that the sub was already paid for She proceeded to make the sub the way she wanted and sloppily tossed the ingredients on the sandwich with her bare hands and no gloves. I told her to forget it and I would like a refund. Employee began screaming and crying she didt need my "harassment" for the reason being she had been overworked the and hadn't had a day off in 2 weeks. Told her sorry but I just wanted a refund for the sandwich she was refusing to make. She screamed "NO REFUND!" and proceeded to to call the police to "escort me out" Police informed her because i had already paid for the item and i posed no threat that it was a civil matter Employee finally refunded my $ and screamed for me to get out of her store.

Update: The franchise owner Heidi Wong messaged me and stated her employee was liar for stating she had no days off and she was an outstanding employee, while other reviews here clearly indicate there is a problem with the woman owner and her abuse of employees and customers. Happy to say her franchise will be soon be revoked because what goes around ,...

Me and my family live right by this subway so we have gone a handful of times. It is always a bad experience. I used to work at subway so I know how it goes. This subway is terrible. The manger and owner clearly don’t care about subway or it’s customers they are just trying to make money with the least amount of effort possible. The bread is burnt and I have been told “sorry the person yesterday burnt it.” Ummm cook more? The vegetables are soggy. They use less meat unless you say something then they get an attitude when you call them out. They don’t accept coupons. Which I’m not sure they can decide that. The owner of the subway name needs to cut ties with Heidi, this subways owner. The manager who I believe has a connection to the owner Heidi Wong is so rude. The employees aren’t properly trained so they are slow at making sandwiches because they have to constantly look at the instructions posted off to the side. I have had at least three employees tell me their manager is terrible and mean which clearly is the reason the life has been sucked out of them.

I kept going back because it’s convenient but I can’t any more it’s so awful, I will go to the one on Peoria and 43rd.

I really hope this place eventually goes bankrupt. After reading all the reviews it’s clear they don’t intend to...

I went into this Subway and was not greeted by a very disrespectful employee named Heidi . It was the most disgusting experience I’ve had on being discriminated upon on by her by the look , tone, and/or reasoning either being gay, Latin American , or just plain mean that when I asked to use the restroom first ( I’m lactose intolerant (but nutty butter just came out with an ice cream) @ had a pint of ice cream a day ago , I’ve been paying for it ( bowel movements not pretty) I really had to go and explained very thorough and so understood my reasoning whether policy or not I would indeed be a customer . SHE SAID NO AND DIDNT CARE ABOUT MY SITUATION THE OTHER WORKER even mouthed “I’m so sorry , then was referred to her as though he’s used to what I thought so to unprofessional rude and just plain … out of her judgmental mind. Be as it may, I think that perhaps a little bit of delegation and policy procedure should be pretty much less unknown to not just one person but to everyone and I’ll becoming egregious amount of un empathetic unprofessionalism and now I will never be going to that store again, and believe me, I have a big clientele on my hair roster and I will be telling them about this situation it was an...