Tortas El Rey — Restaurant in Phoenix

Food is always amazing but the service. ..??? I called in or tried to call in an order as I've done before around almost 6pm Sunday evening and the phone rang and no one answered. Then I called again and someone answered and hung up on me. After that I kept calling and just got busy signal 😕 once we got there to order to go as we always do, I asked the lady at the register why they answered, then hung, then put the phone so no calls could come in. She made a face and said "oh we don't take orders after this time by phone" ....ummm excuse me!!! I've done it so many times before and in past orders I was told 7pm is the cut off time on Sundays, not sure of other days. Anyways, I always have a big order, as I have a big family. I ordered two children's meals and I ended up getting two adult meals with guac and Chili which my children can't eat, especially cuz one is allergic to avocados!! The worst thing is I didn't even notice till we got home and we're about to eat, worst of all I couldn't even call because guess why, they don't take calls after a certain time. Very disappointed and we've been coming for 10+ years and NEVER had an issue until now. Make sure to check your orders before leaving if you...

Tortas el rey use to be one of my favorites growing up. Would always get the carne asada huarache. Came in today w that same expectation. First time taking my partner there so we were exited. He got a Chicken torta w a lemonade and I got a carne asada huarache w a strawberry agua fresca. The food was great. The service was good at first. The lemonade my partner got had a piece of nail. My intentions were to inform the cashier so it can prevent future complaints. I expected the cashier to apologize and assured me this wouldn’t happen again to me or customers. It was the opposite she claimed “ that’s not possible,” and proceeded to let me know she made the lemonade and showed me her nails. I wasn’t expecting this type of behavior or response. She refused to believe me and denied it. I can tell she was taken back. Which anyone would be if I had been rude when informing her . Although I wasn’t. All I want from this is to prevent this happening again. Whether the incident w the lemonade (which I hope they solved the problem) or the type of response I received today. Which was unpleasant and unprofessional. Probably won’t be coming in anytime...

I've always enjoyed their food really good authentic Mexican food so if you are looking for something that is actually really good and authentic mexican food with not such a long wait for your food to be given to you oh and that's not really expensive either like seriously you get your money's worth here typically you pay about$10.79+ your drink and taxes (of course) but yeah this place I refer anyone and everyone to this restaurant I swear they have just about everything you want to eat here that's mexican food IF ANYONE HAS QUESTIONS ABOUT THIS PLACE DON'T HESITATE TO ASK ME CAUSE MY HUSBAND AND I GO HERE AT LEAST LIKE 2x A WEEK HERE EVERY WEEK FOR JUST ABOUT A YEAR NOW SO I KNOW JUST ABOUT ANYTHING AND EVERYTHING...