Burger King — Restaurant in Pine Bluff

Worst customer service ever! Stoped in for breakfast this morning, placed order and pulled around to the first window, nobody was there so continued on to the sevond window where i was informed that they cannot take payment at the pick up window and that the girl at the first window said i flew right past her. My boyfriend was also in the car and neither of us saw anyone there. We were informed that we would have to go back through the drive thru. When i called to complain, the manager wasnt even interested in hearing what i had to say and continued to cut me off saying that due to covid-19 thay are unabke to take payment at the pick up windo. Im not completly unreasonable. I understand restrictions and extra precautions during this time but if you are going to enfirce this policy, you may want to make sure that your employee stays at their station. And management doest care if you have a decent experience...

Short version: They are rude and don't care about their customers. And GHETTO. Long version: We went through the drive thru and it was very hard to understand the woman taking my order. She spouted out "wasuram?" I had to turn to my native Pinebluff friend and get a translation. When paying for my food same exact "phrase", "wasurnam". Turned again for translation. Employees appeared very impatient, dismissive of the customer and the faces were aggressive. And i asked for marinara for my cheese sticks and those got left out of my order. To put it bluntly this burger king is very GHETTO. For those needing translation it was...

Ordered food through the drive through that took 35 mins in line with 3 cars ahead of us. No one at the first window to pay so went to the second window to pay and the refused to take the money and give us our food. Blamed us and said we should wait at the first window until someone comes. And said we would have to go through the drive through again to get the same food. Completely rude. I work in a restaurant and would never blame customers for something like that. My family and I were on a roadtrip for 12 hrs and just wanted to get something to eat. I will never go to Burger King again. Thanks for being so great to...