Dunkin' — Restaurant in Pine Hill

I went to this Dunkin Donuts on July 6th and decided I was going to refill my Dunkin Donuts Card for $25 I already had $1.43 on the card so that made it $26.46 well the next day I go to another Dunkin Donuts to use my card and I order a drink and I give my card and they told me I owed money how can that be I have $26.43 on my card they said no you only have $1.43 on your card so now I have to pay cash for my item. Then I had to go to the original Dunkin Donuts that I reloaded my card on which is on Erial Road in Pine Hill.The manager there [ Bill ] listen to my story and tells me well there's really nothing he can do about this are you trying to tell me that I'm just out of $25 he said no call card services because it's on them. I call card services they tell my story. They said you put $25 on your card at 9:59 a.m. and at 10:01 a.m. somebody delete my $25 out so that's why I only had $1.43 are you saying someone stole my $25 no that's not what I'm saying someone probably made a mistake and voided it out. But you will be hearing from someone from that store a manager or general manager to resolve the problem within 2 business days. No one got back in touch with me in 2 business days. I call Card Services again cuz now this was one week pass no one got in touch. Card service said no one called you they will be sending out a second notices and this will be resolved. Sorry For your inconvenience the manager or general manager will reach out to you.The manager and I was playing phone tag back and forth finally I talked to the manager he said what can I do to resolve this? Bill [mgr] I could give you stuff I don't want stuff I want my $25. That's what you can do for me sir gave me my $25. Made an appointment for Tuesday 7/20 I go into the store sit there for like 20-25 minutes Bill [mgr] never respond or never said wait a minute to be honest he was doing an interview or some sort but he still could have said wait because he seen me. After sitting there for like 25 minutes I was like I'm out of here.Bill [ mgr] comes to my truck as I'm trying to get in and was like oh I don't know the whole story but I want you as a valued customer[ no sir I'm done] but I have your $25 in my pocket the whole time. My general manager the head of the store didn't want to resolve the situation. Not going back to this store ever again done done some one stole my $25 and it took me two weeks to get it back bad...

STOP GOING HERE!!! HORRIBLE HORRIBLE!!! EXTREMELY POOR CUSTOMER SERVICE!!!I went through drive-through this morning and placed an order. When i got to the window, I asked the worker to add on a latte that I had forgot to order. Sharmin had the nerve to tell me I had to get back in the drive-through line to order the latte because they don't do add on's at the window. After telling her that to do the would be completely ridiculous, she told me that it was the policy for all fast food chains which is a complete lie. Sharmin then went on to tell me that I had an attitude and was holding up the line. I then decided not to buy anything and they had to throw out my original order. Sharmin then threatened to call the cops on me if I didn't put my phone away after recording the encounter. The manager said that I could come in and speak to him inside. His name was Muhammed. He could care less about my experience. He didn't apologize and just let me explain how wrong she was for treating any customer that way. After I said how I felt, he said he had to get back to work. DO NOT GIVE THIS PLACE YOUR TIME...

My favorite Dunkin Donuts of all time. It’s my childhood store where my mom always took me and my other siblings when we deserved a treat or for a quick breakfast before school/ my moms work since she works at the elementary school right down the hill. It had been awhile since I visited this particular store (Sorry Wawa is closer) and good times came flooding back. What has always made visits extra special for me is the employees being so friendly and the amazing interactions that follow. Such as tonight me and my sister ordered two drinks through drive thru and the guy through the speaker was really courteous on serving us and what made ordering funny was his coworker doing a turkey gobble in the back round. Once we came to the window we all had a good laugh as his coworker didn’t realize we heard him and it made our night! Not to mention my coffee was super fresh and hot and made to perfection just as always I had remembered...