Winans Coffee & Chocolate — Restaurant in Piqua

I was a faithful customer to the store and came at least 3 times a week. I received my latte today with no espresso. It was flavored oat milk, which I paid extra for. I called and explained and the manager said, “the barista said she added the espresso and we can’t just remake a drink, we will check the cameras.” Maybe I’m just old school but to round about call me a liar was a smack in the face when I spend roughly $30 a week and also tip every time for overpriced coffee that could be remade 3 times over and still make profit. I responded with, “No need, I won’t be returning.” Which she responded, “okay thanks have a great day!” It’s sad because I used to work there and the policy was the customer is always right, within reason. And I have never complained about my coffee before and rarely ever to any place so this upset me big. Especially since I didn’t get my...

I would have never mentioned the negative experience I had if I had not heard the girls working on 2/25/2024 complaining about the heavier than normal business on a Sunday. The girl Paige complained “isn’t it Sunday?” Was muttered to her coworker while the lobby filled with customers to make their paychecks. To me, it was unprofessional and they gave off very unpleasant vibes as neither of them offered or suggest their favorite chocolates to new customer nor did they greet anyone. The look on their faces was enough to show the disgruntled and annoyance they felt even being there. So while the coffee and chocolate was delicious the customer service was a total fail. Do better on your Sunday Staff Winans. No one wants to come in on a beautiful sunny day to a...

Love my local winans but today they have really disappointed me! They have raised their prices ONCE AGAIN! My basic drink is now more than Starbucks drink!! It’s a shame to see you booming and putting in new stores and 2 new big facilities in piqua and use “prices of your supplies have gone up, so you had to raise your prices” that’s typical these days to justify your prices. I will no longer be able to be a daily winans customer. Maybe one time customers are good enough for you. With seeing your expansions and new stores, it seems that Greed has gotten in the way instead of appreciation for your locals who have kept you in business from the day you started (I remember those days) Sad day...