Depalo & Sons — Restaurant in Pismo Beach

A 17-year-old boy with autism, seeking to engage with his community and access public spaces, enters an establishment with his trained service dog by his side. The animal provides critical support and assistance to help the young man navigate social interactions and unfamiliar environments. Upon entering, a woman employed at the establishment approaches and questions the presence of the animal. The teenager calmly explains that the dog is a service animal. However, the woman insists that the dog requires official documentation or certification to be permitted inside. This demand contradicts the clear guidelines set forth by the Americans with Disabilities Act (ADA), which states that service dogs are not required to be registered, carry special identification, or wear a designated tag or vest. The ADA places no burden of proof or disclosure on the individual with a disability. As the mother of the teenager, I attempted to contact the establishment to educate the employee on the rights afforded to my son and others who rely on service animals. However, the woman asserted her own misinterpretation of the law and hung up, denying me the opportunity to clarify the situation and ensure my son's fair and equal access as protected by the ADA.

Title II of the ADA (42 U.S.C. Sections 12131-12165) prohibits discrimination against people with disabilities by “public entities.” Title III (42 U.S.C. Sections 12181-12189) prohibits disability discrimination by “public accommodations.” A “service animal” is a dog that is individually trained to perform work or tasks that benefit a person with a disability, including a physical, sensory, psychiatric, intellectual, or other type of mental disability.” Under the ADA, a service dog is not required to be registered as a service dog, or wear a special tag or vest identifying it as a...

When I order a HOT meatball sandwich, I want that meatball sandwich to be HOT, not barely tepid. One of your staff tried to pass off a very cold meatball sandwich as hot. When I took the order back to have him actually make this sandwich hot, he tried to give me a load of excuses. Then He proceeded with the old go through the motions routine pretending to heat it up and when we found it was still cold. I don't know if it was because your food heaters aren't working or if maybe your staffer decided that even though My husband and I pay the same price as everyone else, we're not worthy of anything better than a barely tepid meatball sandwich. My husband is generous enough to heap lots of lavish praise to everyone when we come here for a meal. Are we wasting...

Friendly staff, large selection of gourmet items and wine and liquor. I don't suggest getting a sandwich at the deli. The bread they use on the sandwiches is doughy and very cheap. Within 15 min of getting back to our hotel, the bread was saturated with dressing, and the tasty tapenade had saturated the bread also. I purchased a beaugett and used that bread instead. You can see the difference in pics. 14.99 for a sandwich requires higher quality artisan bread. I was extremely turned off by the dust, dirt, and cobwebs hanging over the deli counter. I imagine that debris makes it into people's food. They have some deep cleaning that needs to occur. (Zoom in to see the dust and filthy...