Wingstop — Restaurant in Pittsburg

The service is terrible. When you place an order online, the system tells you that you'll wait between 20 to 30 minutes, but in reality, they make you wait between 45 minutes and an hour. Once I got my order, I went home and when I was about to eat with my family, we realized the order was incomplete. Obviously, we tried to call to complain, but I was on the phone for approximately 30 minutes and no one answered. I had to go back to the restaurant, wasting time and gas. But when I asked to speak with the manager, a woman named "Angie," she answered in a despotic manner that her employees are new and that's why they make mistakes. And they sure do make mistakes; while I was waiting for my order, I saw at least 2 or 3 people asking to speak with her, although I didn't know why they were looking for her. And at the same time I was there to make my complaint, another person told me that her order had been wrong too. Anyway, when I asked to speak with her to explain the mistake and that food was missing, she threw the bag I had brought into the trash and told me there were only two options: one, to wait another 30 minutes minimum for them to have the new order ready, even though I had already waited for almost an hour, or two, to get my money back. I obviously asked for my money back, as it was impossible for them to ask me to wait another half hour or more, especially with the attitude of that girl "Angie" (the store manager of the Pittsburg, California location). The least she could have done was apologize and offered to replace the order on the spot, not tell me I had to wait as if I had just placed a new order, without acknowledging their mistake.

The truth is, it's our fault for idealizing that junk food, when a healthy meal prepared at home is better and doesn't harm our health with all the trans fats and industrial quantities of salt and artificial flavorings they use to give flavor to their products. A society that applauds the poor quality of the products it consumes just because of their advertising is a society doomed...

I’ve tried all the wing stops by my area and they always serve the boneless / tenders /fries super greasy and the paper is literally covered in oil . YET THIS LOCATION made my order PERFECT ! The fries actually had shape and were not soggy and perfectly coated with Parmesan (as requested). My tenders were perfectly crispy, and not dripping in grease ! I’m so happy this location is 2 minutes away from my house and with the best wingstop I’ve ever had . I would give this location 10 stars if I could . Whoever made my Parmesan tenders and fries DoorDash order around 10pm on October 17th 2025 deserves a raise....

30 minutes after eating the chicken wings, everyone who ate them got diarrhea. I think and I'm sure they didn't wash...