Domino's Pizza — Restaurant in Plainfield

The fact that Google forces you to give any stars is incredibly frustrating. This location doesn't deserve any benefit of even the forced one star. My Wife and I ordered Friday, September 9th at 7:08pm through the app. An automated email stated that it would take 31-41mins for delivery. At 7:56, I began calling, as the app said “Chris” is doing a “Quality Check” at 7:23pm. It took 25 minutes and multiple attempts at calling to get through to a person in the store - Christopher ,the "manager" started the conversation with "they'll call when they're outside" without asking any details about our order. Then followed up with, "it'll get there when it gets there". He offered no apology, explanation, or resolution that constitutes for actual customer service. When our order still wasn't here after an hour and a half, we finally cancelled after spending another 15 minutes this time on hold as the phone receiver was placed on the counter and left of the hook. When “Chris” picked up we were met with little concern for the dissatisfaction. It's clear that servicing customers is not the priority because as the "manager", Chris states…. “He gets paid regardless of whether we receive our...

I received my order 96 Minutes after I placed it. I live less than a mile and a half away from the store. The order was received I checked my order with the driver and it's nothing that I ordered. They said that's all they had. I ordered two Iced Teas and two Sprites and instead was given two Cokes and two sprites. I ordered a medium pie with mushrooms and green peppers I received a medium plain pie, I ordered a Mediterranean sandwich, and it is burned significantly. This is the second time this has happened, I opened up a dispute last time, and I got a generic response. I do not want a generic response this time. I believe in supporting the local economy, that's why i do delivery, and I was given two reasons in a row that i shouldn't at this store. I want a refund not a generic email. Not a store credit, a refund. I tried to contact the store and it just rang and then it hung up did this several times throughout the 90 minutes I waited. There are too many red flags just in one single...

The fact that Google forces you to give any stars is incredibly frustrating. This location doesn’t deserve any benefit of even the forced one star.

We ordered at 7:08pm, the email said 31-41mins for delivery. At 7:56, I began calling… it took 25 mins and multiple attempts at calling to get through to a person in the store - Chris, the “manager”.

When we stated we were calling to check on our order, he said “they’ll call when they’re outside” without asking any details about our order. Then followed up with, “it’ll get there when it gets there”. He offered no apology, explanation, or resolution that constitutes for actual customer service.

When our order still wasn’t here after an hour and a half, we finally cancelled and were met with little concern for the dissatisfaction. It’s clear that servicing customers is not the priority because as the “manager”, Chris agreed… he gets paid regardless of whether we receive...