McDonald's — Restaurant in Plainfield

This is my first review I have ever written but it needed to be done because the receipt didn’t print the whole survey code so I couldn’t do a survey. I go thru the drive thru two-three times weekly to get my sons a burger after basketball practice. The past two times both burgers were wrong. They were supposed to be only ketchup they were labeled as only ketchup but had everything. Both times I had to drive back to the store after already getting home to get them replaced (6 minutes away you would think I would learn to check before I pull off! That’s my fault)! Well the third time it it was only one burger wrong so my son and I went back and I told the manager I am extremely frustrated as this is the third time in a row it happened and the worker who was there the last two times and replaced the burgers for me was right there that night and he confirmed it was true. I told the manager I would like my burger replaced and my money back for the inconvenience. He told me no he wasn’t giving my money back I told him there is no reason that I have, had to do this three times I want my money and a new burger he said no that I needed to leave the store or he was calling the police I told him I wasn’t leaving without one or the other and he walked away and called the police!!!!! Lmaooo Plainfield police came, he gave me my money and my burger!! Lmaooo even the cop said he sits at the drive thru window and checks his food before leaving that McDonald’s!!!! Wish I had the managers name. He way probably in this late twenty’s with light hair and glasses!! He did all that just to return my money...

Never come here if you value customer service. After waiting a longer time than a usual mcdonalds for my food i realized in my 10 piece nuggets there was a large piece of lettucr with mayo on it. I was thinking okay maybe theres a new worker whos really aloppy working but i found it rather gross that lettuce was in my nuggets in the first place forget that I hate mayo as well. I tell the manager and she gives me a look like a re you kidding me and goes to give me new nuggets. However, I hear her and another employee talking about it saying how it's "ridiculous that I asked for new nuggets" and that "it shouldn't be a problem for people just some are picky" and then they went on to say that it wasnt mayo it was some wierd white stuff that they say sticks to their chicken. So not only did they not care and laugh about me behind my back they told me I was wrong. So please tell me how a huge piece of lettuce got in there and how BREADED nuggets have some white stuff from the chicken on it through the cooked breading. Clearly not true and just trying to cover for whatever cross contamination. I normally wouldn't even care or would care enough to write a review but they're attitude, how they didn't believe me and how they talked and laughed behind my back makes me never want to come here again. Not to mention to top it off there was no ice in the drink machines and my girlfriends order of only 1 hash brown and a drink took them about 10 minutes. This mcdonalds should really consider some new employees if it wants to stay...

Lock the doors, stop allowing customers to come inside if all you are going to do is focus on the drive-thru. Yes as another review stated you are left standing there for 5 minutes + before anyone acknowledges you. Once our order was placed watched every sandwich made go straight to a bag and handed off to the drive-thru. Finally the young girl bagging food asked where my sandwiches were and the only kid, there were a total of 3 people behind the counter, making sandwiches stopped. She told them there were 2 orders that were the same and she needed double of each sandwiches. My order had obviously been made how long ago but got put in a bag and prioritized to the drive-thru. While they stood there and argued I asked for a refund, was asked I didn't want to food, I asked how long was this supposed to take and just said no. Be careful how you speak up if this is the type of store that calls the police on customers when the store is the...