Subway — Restaurant in Plano

Unfortunately I have to provide a one star due to the customer service. I visited the store on 8/28/24 around 11:45am. The server a Hispanic girl (a woman wouldn't act out in such a manner, she was wearing her name tag on her hat not her shirt). She asked me to hold on for a minute so she could retrieve bread from the oven. I asked her if she could make my sandwich with the bread that just came from the oven, she tells me no (I prefer my bread warm not toasted, I don't like crispy bread, they don't have a microwave & the toaster oven still makes the bread crispy). I explained to her the reason why I was asking for the bread that just came from the oven. She proceeds to tell me I can't have it because the bread is hot. 🤔 Make it make sense, is the bread that comes out of the toaster oven hot? She then tells me if I wanted the bread that just came from the oven I need to wait five minutes in order to get it. She made me wait until she served the 3 people who were in line behind me. Which resulted in me receiving cold bread & not warm bread which is what I was wanting. The kee,kee here is I'm someone who believes in tipping in abundance. Her actions caused her to lose out on a tip and her fellow coworker & the store to lose out on a returning customer. There were 2 of them there. I always tip a $5 or $10 per person. I decided to take $1 per minute I had to wait to be served. Unfortunately because the tips are split between the workers her actions caused her fellow coworker not to receive a tip from me because even if I left $5 or $10 she still would have had access to half of that. The restaurant is new and modern but when you have people working behind the counter with a nasty attitude it ruins the whole experience. I rather visit an older store with great customer service than a new store with workers with nasty attitudes. I will not be returning to...

I went to this location on a weekend a long time ago. I wanted to share my experience ever since but kept forgetting to do so until now. It was empty except for me and a short rotund Latino server. His demeanor and attitude was the least bit courteous to the point of being rude. After I ordered a sandwich and got ready to pay for it along with a coupon he said he can't accept the coupon. When I asked him for a reason he told me that he just won't and that I should try another location. When I asked him if I could get the manager's name and phone number he claimed to be the owner. As you can guess, I took his advice and never went back. I would recommend staying away from this location. BTW, I'm sure he wouldn't been rude to me if I were an Anglo American. The rudeness that minorities exhibit to other minorities is just amazing. I guess the influence of colonialism never got cleansed...

I've been coming here for a while since I work right in the area but the quality of the sandwiches have gone significantly worse from when I first started. I love eating subway but every time I come to this location now it makes me wonder what I even like about it. I usually order online so I just grab and go, this time my sandwich when I received it, I was almost convinced just bread based on the thickness until I opened it at the office. calling it just bread isn't far off from what I received. I ordered extra pickles and tomato, and got 4 of each for the whole foot long, so I'm guessing if you order normal amount you get like 1 piece on each half. Needless to say, if I ever want subway, I will remember this experience. Sad that Mcdonald's can produce a higher quality sandwich for a third of the cost as this Subway. Thank you for coming to...