Habit Burger & Grill — Restaurant in Pleasanton

REVIEW EDIT: original review is for Castro Valley location, as that was my last location visited. Pleasanton/Bernal was quite awhile ago. At Pleasanton, the cashier was was very confused with accepting the No Kid Hungry card value for ANY menu item, she thought it ONLY applied to the Original Char with Cheese, no read the fine print. Then they served tasteless soft serve ice cream. I pointed this out and the staffer tried it and agreed; it was a hot day, I wanted something cold, I ate it regardless. Must have left out a flavoring, like the vanilla and sweetener, as it tasted like frozen milk. Sandwiches are always good, despite service issues.

Original review: for Castro Valley location: good food offerings but doesn't quite seem to be made as well as Dublin's location, not as fresh (their timing of sides and sandwiches prep do not match) and the guest service not quite up to par either, thus 4 stars. At Dublin, staff walked around asking each guest how they're doing. That did not happen at...

It was around 9:45 pm and me and my friends arrived at the habit burger. We walked in and ordered a burger, onion rings, and fries + shake each. Ordering this much we expected a pleasant experience however a young Hispanic lady working the counter decided to take her anger out on us. My one friend had gotten a text that his food was ready so naturally he went up to get it. This lady gave him a bag which turned out to not be his food. As he went to return it she said “that’s not even your food bro” in an unprofessional, aggressive tone attacking him. Then she proceed to blame it on him as another customer lost his fries because of it. Later as I got my food she angrily asked me what I got and when I had trouble explaining the details she got angrier. Finally as it approached 10 o’clock she proceeded to shout from across the restaurant at us and one other group that we had to go now and say there watching in a mad mood. She then proceeded to keep saying it until we left. Please...

I would like to say that I have recently been able to change my review for the better! This location has definitely improved and I am very happy to see it! I have been visiting this location for a long time now (actually since it opened). They have gone through many changes and some were not for the better... They have FINALLY gotten their ducks in a row and are providing much better service than they used to and have made many changes in their staffing for the better (thank you Habit). I have been very impressed with the service and quality of the food they have been serving. They still need to work on the salt content but all in all they are doing a much better job. They greet you in a cheerful manner and seem as though they are actually happy to do their job. Try them out and give them a try again if you had stopped going. I for one am again a happy customer...Keep up the good service. It is definitely...