Dunkin' — Restaurant in Pleasantville

The man who took my order was extremely rude! He was an older Indian guy. I didn't catch his name and he didn't offer me a receipt, so I just left.

I came into the drive through with my friend and stated politely that I have 2 orders. He stated that he can't take 2 orders via drive-thru so instead I stated we had a mobile order, gave him the name (which he verbally confirmed that they had it), and then I requested to "add on" to the mobile order. I gave him my order (just one drink) and I realized that was the only thing on the screen. I asked again if he got the mobile order and he stated there was nothing. My friend started to double check & I explained to him that my friend must've put her order in somewhere else and we're just double checking (mind you, no one was behind us).

Then he asked us to MOVE out of the drive thru. I said no one's here and asked if I can just add to the drink order that was on the screen (now there's one person behind me).

I sit there for like 1 minute because he didn't respond. Then I said, "hello?" The worker responded with "MA'AM PULL OVER BECAUSE THERE'S A LINE AND PPL HAVE TO GO TO WORK!!!"

Yes. He screamed at me.

I then told him, "IM ASKING IF I CAN PUT MY ORDER IN BUT YOU DIDNT SAY ANYTHING!" And then I firmly stated me & my friend's order.

Even when I went up to the windows to pay, I wasn't rude. I was saying thank you each time they handed me something. Then they told me to pull around to wait for the orange juice. I said fine because I didn't want to fight with him.

We waited like 5minutes!

And no one came!

Then my friend walked in to get her orange juice (instead of me because there would've been a real ruckus) and she informed me that she let the manager (who is the person that i believe was speaking with us) know that he was very unprofessional and rude and shouldn't have been speaking to us that way & how that's bad costumer service. She stated that the "manager" literally was saying we shouldn't have been disrespectful and that we were holding up everyone (once again, there was ONE PERSON behind us & she wasn't there for long!!!) and he didn't care, he's not gonna apologize.

My friend took his name (but she wasn't able to pronounce it) and stated she'll be calling corporate. And guess what.. I will be too!

I've never experienced such unprofessionalism. I've never been YELLED AT in a drive thru. Like what??!

Very rude. Very...

I stop here frequently, order on the go through my app, because it’s on my way to work and EVERY day they always pull me into the parking lot or ask me to circle the drive thru. My coffee and bagel is never ready even though I order it 5-10 minutes before I arrive. This morning they pulled me into the parking lot again and when I commented about how this happens everyday and I don’t understand why the guy at the window got really nasty and started talking negatively about me under his breath. He brings out my coffee and I said thank you and as he’s walking away says something again under his breath and I said to him excuse me what was that and he gave me a dirty look and went back inside. It’s getting old that I’m having to pull up every day I come here and now that I’m getting nasty attitudes and comments made from the workers I plan on going to another Dunkin that is out of my way but hopefully there I won’t have the...

I’ve been to a lot of different Dunkin’ Donuts and this one really Got me the rudeness, the ignorance is unbelievable. So let’s start I ordered caramel macchiato, coffee and bacon, egg and cheese muffin the coffee taste like absolute junk and the bacon, egg and cheese was not fully cooked I also asked for my receipt 3 times they looked at me like I had two heads with ignorance and disgrace on their faces then I asked, can I please have a ketchup pack And I had to wait five minutes and I had to ask again. Can you please give me a ketchup pack they finally did after helping two other customers But still did not say a word like sorry or here’s your receipt. Thank you for coming. Nothing stared at me with an Ignorant faces. “ Don’t like this place won’t come to this...