Pleasantville Diner — Restaurant in Pleasantville

We came to this restaurant looking for a decent breakfast. Based on the reviews, we decided to give them a try. Unfortunately, it didn't live up to our expectations. The food wasn't horrible, but the temperature was. Nothing was hot including the coffee. When this was expressed to our server, she did apologize, but didn't offer anything to correct it. That was not acceptable. She should have at least had her manager address the issues. Our meals were hardly eaten due to the temperature. Before leaving, another guest had just been served a hot beverage that was visibly steaming hot. The atmosphere was okay, but they should probably turn the volume down on the TV. The music videos can be shown, but the volume should not be so loud that you have to talk louder for the person you're dining with to hear you. Our service was fair-good. It took way too long to get toast that was added. And when it did come out, guess what, it was cold. When paying the bill, it was mentioned to the cashier about our experience. That person removed the cost for our beverages. They also mentioned, next time, let them know so they can make sure the coffee is hot. I think they missed...

Stopped in on the way home from AC. Hungry for breakfast at 1 in the afternoon, so we made the little detour home. Service was quick (admittedly it wasn't busy). Food came pretty quick.

First, the eggs. My SO is picky about her eggs, and she was quite happy they made them exactly the way she likes them. 10/10

The bacon. I prefer mine a little less crunchy, and a little fatty. She likes hers well done. It came out like she likes it, but no complaints from me 9/10

Home fries. Here's the only confusing item. Normally, it's just potatoes and onions fried up, pretty simple. These, well, they came out looking red, from what I'm guessing is the chefs seasoning. Adobo perhaps? Whatever it was, they were tasty and different. 10/10

Now, for the final item, the SOS (cream chipped beef). This is now in my top 5 . First bite blew me away. I normally get it over the home fries and skip (or replace) the toast. Small error by the waitress, but not a big deal. Unlike other places I get it, this had a nice buttery accent. If only I can get it closer to home. 11/0

Overall, high marks. Definitely will make the side...

A party of 5 for brunch. Arrived and decided to enjoy the nice weather by having our meals outdoors at the tables provided by the diner. Was told they do not wait on outdoor guests because they were told they have to prioritize the indoor guests. Furthermore, we would have to get our orders, pay, and walk our food outside since waiters will not wait on outdoor tables. After a long 40 minutes wait, I asked, why is it taking so long and I’ve seen 2 people arrive after me that have been served, yet I’m still waiting. Once again I was told they have to prioritize the indoor guests and any outdoor guests would need to wait. I replied that it’s been quite a long time and after 45 minutes we finally got our meals, paid, and walked our orders in styrofoam outdoors. Lastly, 2 out of the 5 orders were missing toast as a side as well as a drink. Sadly will not visit again, even though the meals were pretty good. Customer service goes hand in hand with any dining experience and today that...