Farmhouse Cafe Bartonsville — Restaurant in Pocono Township

I really wanted to give this cafe whooping 5 stars, I really did. I’d say an “E” for effort! I was excited to have a fun little cafe in the neighborhood. I often complain about how there’s not enough of those up here in the mountains. It’s a very cute store front with a “farmhouse” vibe. The limited seating inside keeps it “cafe” in my opinion, and that’s not a bad thing. I’ve encountered at least two cooks/chefs the few times I’ve been. Friendly, hardworking guys, much respect.

The food is cozy, and slightly healthier than other options nearby. It’s definitely a welcomed changed. My food have always been flavorful. I agree with one reviewer that they skimp on the drink front. I’ve never challenged it, but I shouldn’t have to. Whoever makes the drink know the cup isn’t full so why should I have to be the awkward one and remind them? Speaking of cups, while I know the topic of sustainability can be controversial to some, but I wish this cafe was slightly more sustainable as it relates to their packaging.

The experience I’ve receive via phone is unmatched with the experience I receive when I’m physically there. I’ve had a few instances of ( “wait .. huh??) when calling in. The latest was when I called to place a an order for pick and was told after a slight pause that “they aren’t taking any to go orders” with an immediate “thank you have a good day.” That was at roughly 3:30pm. This is one of a few instances. Slightly unpolished customer service. I’m going to assume that what she meant to say was “unfortunately due to an overwhelming amount of dine in and in-person take out orders, we aren’t able to accommodate over the phone orders for pick-up, we apologize for any inconvenience….or something of that nature. A little apathy can go a long way. I understand some of the challenges associated with these expectations, but it’s hard not to comment when you are paying descent money for a meal. I know , inflation! Even still, not cheap! But even if the prices were to my liking, I still have expectations as a patron.

Again, the food is flavorful, and they have the right idea in mind....

Tried to organize a party of 14 for a bachelorette breakfast. Called 2 weeks in advance and was told shouldn’t be an issue. A week later I call to confirm and was told I’ll receive a call back. After 2 calls over 4 days no one would commit to saying yes and was skirting around the logistical challenges without being honest and transparent. Now I am left trying to schedule a group breakfast for 14 people in 4 days due to their lack of honesty and transparency. Please stay away for large groups

I appreciate the reply, but your statements are simply misconstrued. I was aware that your space was small. I was told that from the beginning. I specifically asked if our size would be a problem because I would look elsewhere if that was the case. I was told it shouldn’t be and I should receive a call later that day to confirm—which I did not. That was the first time I called. I didn’t receive a call back until I called with 1 week until the reservation to confirm and ask if i could add another person (originally 13 people to updated 14 people). To which I was again told I would receive a call later that day to confirm—which I did not. Even when I did receive a call back other options were stated but at no point was I told you were unable to accommodate my party. I was just continuously met with “well, we only have 15 seats so we’re trying to make it work, but I’ll have the owner call you back”. A simple “no, we cannot accommodate you” would have been honest and sufficient. Please don’t...

Ok… let me start off by saying the food here is definitely delicious you can taste the freshness from farm to table. The service on the other hand is TERRIBLE. I went about 2 weeks ago with my husband and we had horrible service our waitress barely had time for us hubby had to get up and order his drink at the bar. Didn’t come to check on us see if we needed a refill I spoke with the manager April she gave her sincere apologies and did let us know that our waitress was new and young I get it. Gave it another chance today with our kids… again HORRIBLE SERVICE!!!!!!! We got seated, it took a while until anyone can to us not only that I was asked if I needed a menu really😞 ok shrug it off.. I know food is good.. again waitress had no time for us o wait… when we put in our drink menu we waited and then she came and said I’m waiting for more cups to get your drinks.. ok really your a restaurant not enough cups wow and this is not a cheap place by any means our breakfast for us 4 was $92.92 not hurting for money but with that price tag come on it’s not McDonald’s lol. To end it all my daughter wanted a macaroon we went up to the counter the lady there said o did you need to pay we said no we did we just wanted a macaroon she then replied ok walked away and my daughter was like umm is she coming back.. April I’m going to say your kitchen staff is AWESOME menus food delish but the service front end...