Wendy's — Restaurant in Point Pleasant

I recently became completely gluten free and this occurred about a month and a half ago. I was in a pinch and needed something quick to eat so I stopped and asked for a plain hamburger patty with lettuce and bacon, I specifically said NO BUN and it even said on my receipt exactly what I wanted and I informed them I couldn’t have gluten. I watched the girl make it and saw her make a normal bacon cheeseburger with all the toppings. So when she brought it to the counter the cashier said I just wanted it plain without a bun you could see the girl’s enormous eye roll from a mile away. But she went back to fix it… I proceeded to watch this girl use HER BARE HANDS (she removed her gloves after bringing the original burger to the counter) to take everything off the burger and then put the plain patty back in the container and hand it to me. I was furious but kept my calm and walked out of the restaurant, I know everyone has bad days so I decided not to make hers any worse. I now regret that and wish I would have confronted them immediately! Clearly I couldn’t eat the burger patty because it was contaminated with the wheat from the bun already… not to mention her nasty hands. I opened the package when I left to throw away the patty and the smell was absolutely horrible! I’m glad I didn’t eat the food anyway, it smelled days old. I can’t imagine how they handle food for the drive through if this is what they do while you watch them...

My pregnant wife stopped here to grab herself some lunch, and the customer service from this wendys is sadly horrible. She had ordered a blueberry pomegranate lemonade, and the exchange on this item was sad, first off the young man who was there giving her the drink decided to give my wife a leaking cup, as he handed it to her, my wife pulls her arm back into the car cause the drink it spilling all over her hand and the car, he looks at her and says "yeah I don't know why that was happening" and takes it in to readjust the lid, not only that the drink was not even mixed, the syrup of the blueberry pomegranate is just sitting at the bottom of the drink, its not hard to give a paying customer their corrected ordered item. During that time, she kindly asked for napkins, being ignored. The young associate decides to turn around to his fellow associates and proceeds to laugh and ignore her. No napkins in the bag, either. Bad...

Where do I start? Point Pleasant Wendy’s has gone down hill on the night shift. I stop here almost every night after work. I’m not one to complain and I have years of restaurant experience. I’m currently a restaurant manager for a local business in town so I understand things happen. However this week is out of control every time I have stopped here my order has been messed up. I generally order the 5 for 5. However they ask you what sauce you want yet you never get it. Last week I called to let them know they made my food wrong. Ok I get it things happen. However sat Monday and now tonight my food has been wrong every time. I don’t know if they aren’t paying attention or if they flat out don’t care. However tonight is my last night going there. I’ve been going there for years but the customer service has went down hill along with the food. Point pleasant Wendy’s you...