Jet's Pizza — Restaurant in Port Huron

We actually love Jets Pizza. The 1 star has to do with the abysmal customer service we received Friday, April 17, 2020. Ordered dinner online at approx. 3:30, scheduled a pick up for 4: 30 pm. Husband arrives home with pizza's, bread and the antipasto salad, which I ordered as dinner for myself, but instead of antipasto there is a garden salad. Okay, I didn't get over-excited, were talking a small salad here, so I call Jets, and the young woman tells me I can bring the mistake THEY MADE back to the store for exchange. I insist I am not going back out, there is rain/snow outside, the car is already snug in the garage and frankly, they made the mistake. So I ask if Jets can just give me a credit toward another salad the next time we order, which is typically at least 2-3 times a month. She transfers me over to a guy who says he's the manager. He claims he can't just give me a credit or take it off my bill, but he tells me he will send a driver over to me who will then exchange my salad choice for the other. . It all seems really silly, I mean we're talking about a small salad, not party tray pizzas or some copious amount of food that I'm now complaining about in an effort to receive some kind of financial refund, but if this is how they want to handle this transaction, so be it. The problem is, 1hour, 2 hours, etc. go by, no delivery person with my promised salad!? Like I said, mistakes happen, either take it off my bill, or give me some kind of credit toward the salad I was supposed to get, but when you take time-out to make some promise about a salad delivery person, then fail to follow through, at least call, text, email, it's all about the communication; translation: customer service and for that matter customer retention. So I still have the garden salad, untouched, which I will be returning to Jets tomorrow, in person, and for the future if Jets can't do better than this, there are just too many other pizza brands within our Fort Gratiot community to dwell for another moment on how this simple salad problem became the delivery debacle of never, since it's all so petty in the first place...pick up their mistake salad, ridiculous! The fact they claimed they were going to do that and didn't follow through, completely rude and absurd! One of the worst things, if you noticed the times, they had a whole hour and then some, to get our order correct before it even left the store, on top of that, it wasn't even Friday night pizza rush time, so why such a mistake in the first place, creating the entire...

On Sunday before Christmas decided to order pizza for our entire store during a busy retail day at 3:56pm. We ordered online and said the estimated delivery time was 4:45pm at 5:15 we called inquiring where our order was to which the store responded with “it’s the busiest day of the year, it’s with the driver out of our hands” 5:35 we call again to see where our order is to which they say “ we called you and you didn’t answer so we didn’t deliver it, want us to remake it” this isn’t the first time we’ve ordered from this jets but will 100% be the last. They remade it and at 6:32 a man named Matthew walked into our store dropped it off to which we jokenly responded with “did we get bread for waiting almost 4 hours” to which he responded with “I’m the manager we called. Not my problem.” Didn’t make eye contact slammed a receipt and said “ can you just sign this” I responded with “this isn’t the first time we’ve ordered but the first time we had a problem” he ignored me didn’t make eye contact and stormed off. I’ve never in my whole life been so disrespected by someone! Let alone a manager. Not only is waiting almost 4 hours and 2 phone calls is rediculous, but slamming a receipt, disregarding their customer and not even once apologizing. He came off as an entitled manager and my business wasn’t his problem. I will never order jets period again if this is the person they choose to represent them as management. Coming from an individual whose sole job is to provide customer service and run a staff of people these behaviors are why people avoid retailers. To top this off the...

I’m a regular at Jet's Pizza on 24th Street, on the north side of Port Huron, and I gotta say, their BLT pizza is an absolute winner! Every time I order it, it’s a perfect combo of crispy bacon, fresh lettuce, ripe tomatoes, mayo, and that premium mozzarella they use, all on their signature Detroit-style crust. The crust is buttery, crunchy, and has that awesome cheesy edge that makes every bite delicious. It’s my go-to comfort food, and it never disappoints—always hot, fresh, and loaded with flavor. The store itself is clean, and the staff are friendly, though it can get busy, so I usually order online for pickup or delivery to save time. Delivery is generally quick, but I’ve heard mixed reviews about consistency—some folks on Tripadvisor mentioned issues like unsliced pizzas or sparse toppings, but I haven’t had those problems with my BLT pizza.

The prices are a bit higher than your average pizza joint, but I think it’s worth it for the quality, especially with that deep-dish crust. They also have cool options like flavored crusts (I stick with the classic), and the menu’s got plenty of variety—wings, salads, and calzone-style boats if you’re in the mood for something else.

Only minor gripe is that the parking lot can be a hassle during peak hours, but that’s Port Huron for you. If you’re craving a solid pizza and haven’t tried the BLT, do yourself a favor and grab one from this Jet's. It’s a crowd-pleaser, and I’ll definitely be...