Today I decided to give Mad Batter Cheescakes a try again... after my first visit, they didn't seem too happy or inviting... but it was only a month or 2 they had been open. Anyways I walk in early this morning, she was helping a customer im guessing the owner (not sure on her name). There was no Hi welcome to .... nothing but pure silence. Which is not that big of a deal but everywhere I've worked I'm told to greet someone right when they walk in. Fast forward I'm at the cake pop station, picking out a cake pop, she walks up to register which is right by the cake pops , still no greeting... well ok... (the customer she was helping went outside or something at this time). She returns then is on her way. So now it's just me and the worker in there, she then makes a phone call & asks me at the same time if I need any help...like what? Honestly I was already upset by this time. Makes me feel like my order or time isn't important and it's very rude. I've never had this happen, it's very unprofessional. I then just tell her well I've seen alot of great pics on fb I know I want to try some breakfast items. She says ok walks behind the counter while talking on the phone. So I'm just left looking g around... wondering what kind of cookie is this, or whatever.... I'm at the kolaches now, and I see a BUG crawling around. She comes up & I mention the bug crawling around she's stays on the phone while picking the bug and then rinses her hands... no apology whatsoever. So I walk to a different section because I no longer want those. I get a cinnamon bun for my husband along alot of other things. Asked what's in the cinnamon bun, but she doesn't know because she doesnt make them.. well ok. Thanks... my order was almost $30 and honestly it was a waste. We will probably never eat here again. This is the 2nd bad experience I've had here. It was almost like pulling teeth to get a thank you out of her. I've never visited an establishment where customer service wasn't #1. I'm just wondering if everyone else gets this treatment? Hope they're able to appreciate their customers more, it goes a long way, and it will make...
Ā Ā Ā Read moreI love cheesecake of any kind but Mad Batterās Cheesecakes are better than any that I have tried. Each one is bursting with flavor and literally makes you go back for more. I have also tried their cookies, danishes, scones, hand pies, cake pops, bread and have been impressed with every item that I have ever tasted. I donāt get to the store as often as I would like, but are thrilled that my favorite local now has my cheesecake hookup from Mad Batter Cheesecake. I do love that I can order cheesecake for a delivery as well if I canāt make it to the store. My favorite cheesecake is the Bananas Foster, my favorite hand pie is the Chicken Bacon Ranch, my favorite scone is raspberry white chocolate and my favorite cookie is the kitchen sink cookie. If you love sweets... this is a bad place to go because you will be addicted like my family is. We love supporting local and Brittni, Jaime and the entire Mad Batter Cheesecake staff do...
Ā Ā Ā Read moreWe absolutely love this bakery. Every item made is done with great care. Not only does Brittani make the most delicious cheesecakes (my favorites are the fruit flavored ones and the chocolate caramel bacon) and holiday specialty items (candied bacon, brownies, etc)/holiday meals (Motherās Day brunch); but she is supportive to other local bakers and businesses and shares their items to the community. Jamie makes the most delicious cookies (huge and soft), hand pies, cakes, and muffins. Our favorite is the caramel pecan cream cheese pound cake. If youāre looking for fresh savory items they also have savory cheesecakes, pigs in the blanket, and hand pies (flavored with breakfast and lunch...
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