Toucan Food & Custard — Restaurant in Port Washington

My daughter and I had to see doctors at Froedtert in West Bend a few years ago. The best part of our trips ended up being when we found Toucan Food & Custard in neighboring Barton. Lots of food choices, all great. Mostly pick up orders but a few tables and chairs were inside and outside.

As we ventured back again and again, we would experiment and eat something different every time. Their menu was a Bible of delicacies. FIRST, whatever you eat, YOU HAVE TO HAVE THE FRIES! You will never get to know a better crunchier, tastier French fry any where. Word is they throw just a little bit of crack in them that makes me feel a hankering for some more, more, more.

The creamy custard with a myriad of flavors and goodies thrown in, and the shakes, malts, sundaes and the biggest 1 scoop in a dish you've ever seen. Monster burgers and every other kind of sandwich, all outstanding. Then get adventurous and into some of their authentic Middle Eastern Shawarma sandwiches or a Greek Gyro.

So I just moved to Port Washington and 2 miracles in 1 lifetime? YES... Can it be? It is! Across the street is Toucan Food & Custard AND IT'S THEM!!! And the fries, custard, the stuff your face full of all that endless list of fantastic food. Port Washington is a tiny town with a wonderland of shops, museums, restaurants, bars and people.

Welcome Sul and Jackie ❣️🎉 May Port Washington embrace all of your hard work and fantastic food extravaganza. Coming from Barton to the Lake, your place is five times bigger, all the perfection of the original. May God bless your endeavors. People of Port Washington, don't wait for warmer weather to get yourself a ton of yum. Some wicked winter days cry for a raspberry shake...

I'm not sure how they get so many good reviews - maybe our experience was a "bad hair" day. Pros: The wait wasn't long - we were the only one placing the order. My daughter liked her salad. We didn't like shawarma, pita or gyro, but I wouldn't bother to write a review just because of that or because they were unfriendly or because their seasonal caramel apple cyder sundae didn't have any apple cyder in it. Cons: I ordered a small " puppy chow" sundae. The lid wasn't well attached and the gentleman dropped the sundae on the counter while handing it to me. Maybe I'm wrong thinking they are supposed to make a new one in that situation. Nope. He tried to "fix" it in front of me, then took it where I couldn't see him and brought it back a minute later " fixed" with a new lid on. I live 2 minutes drive from them. When my daughter opened that sundae, it already looked melted and sloppy. The cherry on top - that gentleman hissed at the girls making sundaes for not closing the lid properly right in front of me and then I saw one of the them pulling cash out of her wallet and going to the cashier. I'm totally speculating here, but it looked like he was paid twice for the same...

I've picked up food a few times and I've had DoorDash deliver also. No problems when I picked up myself or when doordash delivered. In fact toucan is very conscientious about the orders received through DoorDash. An example was the last time I ordered through DoorDash I didn't complete the check boxes for malt. Toucan called within 2 minutes of receiving the order and filled in the missing information. I thought that was great! I've had their shawarma wrap and I've had some burgers and I've had some fries. I also have had a gyro sandwich. All were exceptional! One thing I did notice and this is rather much not an issue, but they have a choice of Well done, medium rare, or as rare as you can make it. I did the choice of as rare as you can make it and at best it was medium. It was still a nice and juicy burger, and they are relatively thin larger patties so I can understand that. The only other thing I could complain about is the way that toucan has their DoorDash menu setup it is so confusing and convoluted that it just begs for the customer to make a mistake. Other than that they do a great job! Congratulations and welcome to...