The Chocolate Chisel — Restaurant in Port Washington

The quality of the ice cream is superb with a vast array of novelty flavors to suit most connoisseurs. However the service was not friendly nor professional to visitors. I nor my family live in Port Washington but had been recommended to try this ice cream shop. One of the female employees was explicitly inpatient and bothered by our simple request for two coffees ( we had previously ordered ice cream from another employee). She was very rude in her responses and made us feel uncomfortable as if we were imposing on her time. At first we let it go thinking maybe she was having a bad day. Our order was short of a coffee so we mentioned this to her politely in which we got a nasty toned reply of " I heard you the first time!". Unbelievable! Also, my family and I are bicultural and definitely felt this treatment was an issue of discrimination as the employee treated other customers politely. We made a formal complaint before we left but want to warn out of town folks about how unwelcoming this business is to non white customers.

PS, employee did not apologize profusely. She was surprised that we confronted her for her rude behavior and gave us a forced apology. I think it's wonderful that your establishment trains employees to treat everyone with respect but this was not displayed by this particular employee on our visit. Instead of negating or minimizing our experience it would be best to simply extend an apology and to address your employee so that this doesn't happen again. Bringing up that your employee has worked with other Hispanics is truly beside the point. Thank you for the invitation to come back but we decline...

We were disappointed with the quality of the truffles and ice cream that we purchased. We regularly buy truffles from Feve in San Francisco and David Bacco in Cardiff, CA. Their truffles and chocolate bars are outstanding quality. We also regularly purchase chocolate bars and truffles at Indulgence in Milwaukee and Ultimate Confections in Wauwatosa. We purchased 24 different truffles from The Chocolate Chisel. The quality of the chocolate was inferior. The inside texture of the truffles were very chewy, not at all creamy as they should be. And, they had little to no flavor as described in the display case. We also tried the lavender honey ice cream. We could taste neither flavor in it. The ice cream itself was good. The service we received from the staff in the store was excellent. We feel The Chocolate Chisel's products, especially the truffles are very over priced. We cannot recommend this store nor classify them as an artisan chocolatier. We will never shop there again.

Response to "Owner's" Reply: No, we live in Wisconsin. I will put simply to anyone who knows high quality chocolate... place an order of truffles from Feve or David Bacco, then compare the truffles to The Chocolate Chisel's either by visiting the store or placing an online order. Results will speak for themselves. Even place an order with Indulgence Chocolatiers. Again, the inner textures will show creaminess, that lacking in The Chocolate Chisel's truffles. Truffles should have a creamy texture, aside from any delicate flavor infused into their centers. Palates do not need to be cleansed when encountering a rough, chewy...

The staff was very friendly and the establishment was clean. The candy looked amazing but we only stopped on the way home to get ice cream. The waffle cone had a scoop in it that had sunk way down into the cone and the young lady asked if we wanted just the 1 scoop cone. My boyfriend and I looked at each other with confusion as any other ice cream parlor usually fill the cone with ice cream and put an additional 1 scoop one top and that is considered a 1 scoop cone. We ended up getting another scoop so it came out of the cone a little. What was considered a 1 scoop cone at most other places ended up being a 2 scoop cone here. My daughter got a shake and I got a malt. They were both very liquidy in consistency. I feel they were using too much milk. It tasted just like we were drinking chocolate milk! They also measured everything out. From the weight of the ice cream used in the shake and malt, to the milk used in them. It just felt a bit strange and tedious. I have never seen this done at any other parlor before. Most places know how much to use by simply eyeing it up or going off of the consistency of the shake/malt. If they are measuring these things for the reason of making them all they same, they definitely need to use less milk to give the shakes and malts a thicker consistency. Also, they only used a small amount of malt flavoring in mine. I could not tell the difference between my malt and my daughters shake. Overall we were slightly disappointed with our ice cream treats considering the other good reviews and overall star rating of this The Chocolate...