Country Pride — Restaurant in Porter Township

I stopped with a friend. Their food was not cooked at all to order so they changed their order to something different. Our waitress was a 'manager in training', and verbally went off on a paying customer over a misunderstanding, all but told her to shut up and listen, and explained how whatever mess up had occurred was completely no fault of her own, (It was everyone else working in the backs fault) in a very rude, very disrespectfully, and completely unacceptable (when working in public service) tone and mannerism. A little bit later after basically counting to 10, I was very polite in as much as possible non confrontational tone told her that I thought her behavior and treatment of the lady was very rude and inappropriate, and I as a manager in the past I would have immediately terminated employment for anyone working under me that treated a customer and such a manner. She very hotily informed me she was a 'manager in training'. Well. If this is the best that the country pride at this location can do for managers in training or managers in general, then they need to shut their doors. She proceeded to argue with me that that woman had gotten hateful and she had every right to defend herself. No! You're working in customer service, simply say that you're sorry about the mix up and that you will do everything possible to fix it and carry on. I won't be back and I hope anyone that reads this will think twice about their decision to go here. Branee is NOT management material. With her attitude and mouth she is not waitress material, or public service...

Servers at this location are wonderful, they are the only thing that keeps this place together! But, the management and staff turnover at this location is extremely poor. Servers are over worked by being completely under staffed, constantly out of items which once again falls back onto poor management.

As a local, this place has been up and down for some time. It's a shame, and unfortunately it's going downhill fast this time. Get it together, Corporate! This all falls on you, get this place together. Last time I was here, there was one, yes, one server on a friday night, AND it was a Penn State home game. We actually witnessed the "MIT" Kereisha come in with street clothes and try to talk to the server while she was running her rear end off about topics outside of the restaurant, and not offer to assist her completely understaffed restaurant one bit. What kind of a manager is that? She needs to go!

Also, no, I'm not calling you because I've called and complained to Alan, the District manager on the receipts and it does no good. He is just as bad as the manager at...

This location has HORRIBLE FOOD. My veggie medley I ordered with the grilled chicken plate was served FROZEN. The Beef Vegetable soup (my original menu selection) was actually Minestone (no meat) having only celery, tomatoes and WHOLE green beans such as those listed on the menu under side items that are usually served grilled. The Goulash my husband ordered was also served COLD not hot. The Beets on the salad bar were UNCUT not sliced as normally. The Clam Chowder smelled as if it has been out ALL DAY as this was 6 at night. Service was okay having ONE server for the entire floor. Will go to Pilot across the street from here on out. Would have voiced my concerns directly to Mgmt, however none was to be seen walking around or conducting table visits as it was quite busy being half full early in the Dinner shift. Much work to be done here, Unhappy trucker's wife

P.S. Your store has EVERYTHING but toilet paper for sale. EVERYTHING! **No stars however had to leave at least...