Domino's Pizza — Restaurant in Portland

The store on 21st & SE Division makes the best corporate pies in town! (Only 4 flubs’ in over 8 years! They have a terrific, well managed team that are both skilled & personable & the nicest, most reliable drivers this side of the Willamette.!! Thanks Guys! The Smiths ⤵️ A 2023 Update & Edit to original 5-⭐️review: Sadly, management has changed over to less than competent hands. When I called the store on 21st to check on an order I was having difficulty placing via their app, their new(to me) manager said they had no record of previous orders with our address or phone number, and they were not ready willing or able to assist in placing my order that would include the advertized discounts associated with this store’s location. When I inquired about the usual managers & staff, I was told I had the right store but the previous mamagement & staff were no longer there & then reiterated that they had no record of our 10+ years of weekly pie orders (usually made our way, & to perfection) unlike our previous weeks order which was, by contrast, the worst pie Ive ever had delivered (the cheese used was inferior due, I suspect, to the addition of cheap anti-caking additives) The very rude & discounting young man I spoke with, who claimed to be a store manager, made no apology for the cold & tasteless pie & insisted that it was my prerogative if I wanted to take my business elsewhere. Wow! If he’s the new face of management on 21st, I foresee a grim future for this store...

Absolutely horrid experience on 03/23.

I placed a delivery order around 10:30am with an estimated delivery time of 11:15. The tracker said someone began my order at 10:45am and never moved after that. I figured someone forgot to update it so I waited until 11:15 for my food.

I gave another 45 min in case they were crazy busy. By now it is 12pm, so I call for an update since the tracker still says it’s being prepared. No one ever picked up the phone and I let it ring for 10 minutes. So now it’s 12:15pm, no call, text, or email from Dominos and they won’t answer the phone. I forgot to mention that I pre-tipped $5. I won’t be doing that again.

I was about to order a chargeback on my credit card when I finally receive a call back from them around 12:30. They apologized, asked if I still wanted my order, and offered a free pizza coupon as compensation. I said okay.

My food eventually arrived but there was no coupon. Since it was a contactless delivery (all deliveries are), I couldn’t speak with the driver. No coupon in my email either.

So my food was 2 hours late, Dominos didn’t answer their phone, and they lied to me about compensating their mess. I’m just going to pay extra to support a local...

have lived in the neighborhood for about 5 months now and have ordered pizza from this location several times in these past 5 months. At first the food was amazing, fresh, good flavor, etc. Well in late July everything changed.... I ordered a pizza and to my surprise there was so little sauce and cheese on it that it was basically just a "medium pizza sized bread stick". I was in disbelief that a pizza place would actually deliver a pizza of such horribly poor quality. But I assumed it was just an accident and I decided to order from them a few weeks later, only this time I walked down to their store to pick up the pizza myself to make sure it was correct.... Well this time the pizza had about half of it missing cheese entirely and again it barely had any sauce... I requested that they make me a new pizza, as I was not going to accept that pizza as the product that I paid for. the me and employees were just RUDE. Also while I was waiting for the new correct pizza to cook I could overhear the "MGR" telling an employee three other times to remake a different order, so, in the 15 minutes I was there they messed up 4 orders and had to remake them!!!! WOW! Meanwhile other ppl are starving all over...