Papa Johns Pizza — Restaurant in Portland

I normally love Papa John's pizza but the service I received the last time I ordered here was awful, I felt compelled to write a review, and I never write reviews. I made an online order and waited until the last approximate deliver time, and then I waited another ten minutes after that. By then it had been almost an hour since I placed my order so I called the store to see if my pizza was on its way. The lady who answered put me on hold for like 5 minutes and when she finally got back to me I asked when my pizza would be delivered. She went to look for my order and couldn't find it, she asked if I got the confirmation email, I said yes and asked if she wanted my order number, then she asked if I put Portland, Oregon instead of Portland, TX ? Yes, of course I did. Then she finally found my order and told me it would be there in another 15 minutes, really? You would think that after an hour of waiting they would try to get it to me sooner than that, or at least offer an apology or some sort of explanation as to why it's taking so long, or maybe a discount even. Nope, nothing. My guess was that they never made my pizza to begin with especially since she had trouble finding my order, so I just cancelled it. I wasn't about to pay them for their bad service. I'm glad I chose the pay at the door option instead of pay online. I even sent an email to their corporate website a couple of weeks ago, and they never responded. Go figure. I guess Papa John's really doesn't care about...

I came here tonight ready to complain, but what happened completely changed my mind. My family's pizza arrived as a total mess—it looked like it had been dropped in the box. I always believe in having proof, so I took photos to document the issue. However, the employee at the Portland, Texas location who answered my call was a masterclass in customer service.

He was immediately responsive and offered an instant solution, trusting my word completely. He didn't even want me to send the pictures, which honestly surprised me. This is why I'm writing this review: not to encourage others to take advantage of this location, but to recognize outstanding service. In a time when good customer service seems to be a fading trend, this employee's attitude and professionalism stood out. He valued my business and the brand's reputation, showing what it truly means to make things right.

Thank you, Papa John's, for consistently delivering a great product. But more importantly, a huge thank you to the customer service representative who handled my call this evening. His swift and on-point response not only fixed a problem but also showed why your company...

Had to give 1 star in order to rate. I ordered pizzas a 100.00 worth, and two of the pizzas were messed up the toppings were swapped around when I inspected them at pick up and I politely said that two of them were incorrect and I was told that was the way I ordered them by a very young manager(it was 6:30pm)i think he had only been there a little while as high school had probably only been dismissed a few hours prior!! I know who eats what and I would not have ordered them that way as I am one of The Who’s so the very young manager wanted to argue with me about it instead of maybe working something out. So instead Papa John’s in Portland Texas took a loss as I will never order from them any longer and no this is not the first time I have had issues with this particular place. I will also encourage friends,family and anyone thinking about ordering from this particular one to go elsewhere. There are 5 other Papa John’s in Corpus yes it’s a little bit of a drive but when that is your favorite pizza you will drive a bit!! Also there are other places, Pizza Hut, Domino’s...