The MAC'D Window — Restaurant in Portland

We used to absolutely love this place. Particularly delicious mac and cheese with tons of options for mix ins. The first thing that started to push us away was the enormous price hikes. All mix ins used to be included but now getting each individual topping costs about a dollar each, in addition to the base mac now increasing in price. Also the quantity of toppings included when you did pay for them was significantly lower than before, really skimping on serving size. What used to cost $15 will now cost literally more than double that (for mac and cheese?!) so we started going much less often. However we definitely won’t ever be going back after our latest experience. Went to pick up our order after a long hike, took it all the way home, and realized that instead of giving us all the veggies and toppings we paid a ton of extra money for, they just gave us plain noodles. Called and asked for a refund. The guy on the phone was nice but transferred us to the manager who was not so accommodating. The manager said it would not be possible to get a refund because there was no record of us having ordered (??) We ordered our food through THEIR website. We asked them to just remake the food, and they said no. Because “there’s no way to prove you ordered from us.” I had to drive back out there with the receipt before they eventually remade it. You charge that much for mac and cheese and then won’t remake it when you give me plain noodles and get the order completely wrong?? This shouldn’t be something we need to argue to management about, if you get the order wrong you should remake it or offer a refund without a fuss. We did end up getting the remade mac, but this place is definitely no longer...

Update Feb 2023: So what I’m reading from other recent reviews it appears ownership has changed but not sure about that. My last order was obviously a different recipe though (been getting the pesto mac/green machine since they first opened)…different pesto, small/less broccoli, still good amount of peas but didn’t matter any way because it had so much sharp cheese & salt that’s all I could taste. Such a shame as the prior pesto mac was so dang good.

The brussel sprouts side was still really good and folks were nice so giving them that. But not sure I would go there for the mac (which means not going) as it’s just too salty and a different flavor I’m just not digging. Bummer.

2022: I’ve been coming to Mac’d since they opened & they’re solidly delicious. Love love love the green machine! I’m glad they’re doing so well now, they seem busy just about any night of the week. I will add however that 2x now I’ve ordered mine with chicken and when I’ve gotten home there was no meat in it. I can see it happening once, mistakes happen during dinner rush, but twice with orders made about a month apart? That’s not good. I hope they can figure out how to more accurately complete their orders cause I still love their food and the workers have always been friendly. Will keep coming back but may have to check my food before...

I loved Mac'd in 2019 and early 2020. The pasta at first, but when I switched to a lower carbohydrate lifestyle, I switched to the cauliflower mac n cheese. It was the best I've ever had! Unfortunately, at some point, as the caulimac was mine and my friends' go to for ordering in, we started noticing a difference in how it is cooked. The cauliflower is never cooked all the way through anymore. Not good for "mac n cheese", and it is hard and crunchy, not soft like you'd want it to be for this dish. There is practically no flavor in this dish, and its become so unappetizing. My mother visited and we bragged about this to her and ordered it. She was very unimpressed and stated it was dry and flavorless and the cauliflower was tough. And this was the first night we noticed a difference. We've begrudgingly tried 3 more times, and spent 30 bucks each go around because we had it delivered. and each time its the same. We take 3ish bites and and that's enough..Sadly, we will no longer be ordering our beloved caulimac from Macd. I can make it exceedingly better, and there are other places dishing it up now as well. So sad! Maybe the...