McDonald's — Restaurant in Potterville

Dear McDonald’s Customer Service,

My name is Sally Smirh, and I’m writing to file a formal complaint regarding a very disappointing and frustrating experience I had today—July 11, 2025, at approximately 10:23 AM—at the Potterville, Michigan McDonald’s location.

When I entered the store, I saw a young male employee on his break and an older female employee walking around and chatting with a couple seated in the dining area. I stood at the front counter for over five minutes without any acknowledgment or assistance.

The young man who had been on break eventually got up and offered to find someone to help me. In the meantime, I tried to place my breakfast order using the kiosk, but it didn’t work either. I returned to the front counter and continued waiting.

Finally, someone came over and took my order, but after another 10 minutes of waiting, I was told they could no longer fulfill my breakfast order because the store had switched to the lunch menu. I explained that if the woman who had been socializing instead of assisting customers had helped me when I arrived, my order would have been placed in time.

Out of frustration, I tossed the napkins and two straws I had in my hand onto the counter—not at anyone—and requested a refund. The same woman falsely claimed I had thrown the items at her. Then, a homeless woman entered the store and began yelling at me for simply asking for my money back. The situation escalated unnecessarily, and the manager came out and told ME to leave—despite the fact that the delay and mismanagement were clearly on the store’s part.

I left feeling disrespected, unfairly accused, and extremely disappointed and embarrassed in the behavior and professionalism of the staff. I am requesting a full refund for my order and an apology for how I was treated.

Date of Visit: July 11, 2025 Location: Potterville, MI...

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