Sonic Drive-In — Restaurant in Prairie Grove

This review is in two parts. First, regarding the local carhops and staff: they consistently go above and beyond. Every visit, their service is exceptional and far exceeds expectations. Local customer service and food service both deserve a full 5 out of 5 stars.

However, my concern is with Sonic as a company. What was once a place known for good value has shifted toward a disappointing trend, being charged extra for basic condiments, and even then, it’s inconsistent whether those items are actually in the bag when you get home. Additionally, the change to the drink discount system (removing 1/2 drinks all day in the app), now tied to the rewards program instead of being app-wide, removes a key reason I used to choose Sonic over other options.

Corporate decision-making seems to be eroding customer value, and it’s starting to feel like every little thing is being monetized. If this trend continues, I wouldn’t be surprised to see even the complimentary mint come with a price tag.

Local Sonic Service: 5/5 Corporate Sonic...

3 trips to sonic tonight…the first one they only gave us half our order and then had to wait 15 minutes longer than we had already waited for the remaining half (I’m glad I checked the bag before I drove off!). 2nd trip to get was uneventful. 3rd time I had forgotten to order one of the ice creams so I turned around and went back. I ordered a hot fudge sundae from the app, 15 minutes in and only 3-4 cars in the parking lot, the message came across the screen that it was on its way out…10 minutes later it still wasn’t there so I went up to the door, they picked it up off the counter and handed it to me and of course it was melted. This is way you shouldn’t tip ahead of the service. I tipped on the app all 3 times. When they only gave us half the order, I chalked it up to everyone makes mistakes, but 2 out of 3 times in one night is too much. I will no longer tip prior to receiving my food and if I don’t have cash, I guess I just won’t be...

I have read the recent reviews and every single response is I am sorry for your experience. I also had a bad experience multiple occasions whenever I have requested no pickles on my cheeseburger. Instead of checking my order at the stall I wait until I get back home just to find that I have pickles on my burger. The car hop when she delivers my order even States that my cheeseburger is no pickles. It doesn't do any good to say you are sorry for a bad experience if it continues to happen. As a former manager of a food chain it is your job to make sure your employees are preparing the orders as they come in correctly. Either the managers need to find a new line of employment or the people preparing the food need to. I don't have time to set in a stall and pull out every item that I have ordered to make sure it is been prepared properly. Unfortunately, at this particular time there are not a lot of options for fast food in Prairie...