Wendy's — Restaurant in Preston

I have a friend who works at wendys and I called him while he was working because I needed to talk to him about something but what I got was one of the managers answering my friends personal phone, I do understand that employees shouldn't be on their phones and he didn't have to answer, that's fine. I totally understand that and I apologize for calling an employee while he was working, but it was the way I was treated over the phone. A guy answered and I asked who he was, he told me he was my friends manager and he demanded to know the reason I was calling and if it wasn't important, then he would hang up. I was caught off guard and I thought it was odd. I said it was none of his business to why i was calling and then he told me he could leave a message if it was important, but the way he was talking to me was pretty terrible, it was a passive aggressive attitude and I could hear my friend in the background telling him to stop. I just kept telling him it was none of his business and then he just goes "Im ragebaiting her. I think she's falling for the ragebait" He hung up on me before I could respond and I'm just baffled by what happened. I think it's important how your employees treat people, let alone the MANAGER. Yeah I understand that employees shouldn't be on their phones, but that should be throughly discussed in your working environment, and it could've been handled way differently, instead of having the manager answering and being extremely rude to me, saying stuff like "im ragebaiting her" like what??? I can also understand managers taking calls on behalf of their employees but he was super unprofessional, and I just don't understand where the hostility is coming from. Things would have been different if he was nicer. I don't even know what I did wrong in this situation. I think the phrasing and the way your employees treat people is very important, whether they are calling as a customer or not but honestly that interaction really upset me, and I'm bothered by even ever coming back to wendys. By the way, the managers...

Just WOW. So, I'm an avid Wendy's girl. I go there for breakfast about 4 times a week because I love the sausage, egg & swiss croissant. I have had SO many bad experiences that I have decided that it's just not worth it anymore. A few of the more fun ones: Was in the bathroom and heard people talking on other side of the door. It was the Manager and an employee talking so much crap about 2 other employees. Saying some really horrible and degrading things. Had a problem with my order in the drive thru, called and told them. Started to say the order again and was cut off with "I know what you ordered". Came back and got a new bag with THE WRONG CHICKEN SANDWICH. Came back around the drive thru and told them that it was still wrong that I ordered a classic chicken sandwich and they gave me one of their cheap breaded chicken sandwiches. Pulled around to the window where the manager (the same one that was outside the bathroom door talking crap about employees) told me that I told her the wrong chicken sandwich. I then replied that she cut me off and said she knew what my order was. She just turned her back, walked away and another employee stuck a new sandwich out the window without even looking at me and then shut the window. So apparently this is where I became a bad customer or something because now every time I go through nobody says hi or good morning and everyone's extremely rude. There is only one lady that works the window. That is super nice and great at customer service. Spoke with a prior employee 2 days ago, and she proceeded to tell me that they all talk about me every time I pull up to the window. And also comments like I don't care what you do to her sandwich. Nice!

Anyhow, I've now decided that this Wendy's no longer deserves my money and I am just done with all the crap.

I honestly don't know how they are still open. I hardly see anyone in the PKG lot or drive thru when I pass...

Let's start with the service. Clearly there is no Customer Service training offered to their employees. There is no eye contact , nor did the individual speak clearly or loudly enough to be able to hear them. After we placed our order we proceeded the the most filthy, dirty, disgusting drink dispensers only to find out there was no ice in either of them. Mind you, this is ten o' clock in the morning. Luckily we were able to at least get the drinks we wanted. We got sat down to our table only to look around a bit and realize how disgustingly greasy and sticky the walls and windows were. This place clearly hasn't been cleaned in a very long time. Now let's get to the food. The food is decent as long as they have the product to fulfill the order. My husband and grandson ordered the same item off the menu and were able to receive exactly what they ordered. However, I ordered the sausage, egg and swiss croissant. The individual that took our order came out to our table to inform me they were out of croissants. I gladly accepted a replacement of an English muffin. The employee returned a second time to inform me there was no swiss chesse and offered a replacement of american cheese. I politely declined. So, what I wound up with was a sausage, egg, muffin sandwich with the edges of the muffin so dry I had to tear them off. In conclusion, this establishment is a despicable disgrace to the...