The Original Nick's Pizza & Beef — Restaurant in Proviso Township

It's been awhile since I've been to Nick's. I always remember driving past it as a kid. Inside of the restaurant things are pretty standard. Greenish blue booths filled the landscape. Luckily on Fridays they are open until 9pm so I could sit & enjoy things. The giant slices are around $6. I settled for a slice of sausage & an italian beef (dipped of course.) The order came out to be around $19. The signs said free soda with any pizza slice, but they didn't give me one (it might be situation where if you don't ask then more money for them.) They got my order out in under five minutes.

The pizza wasn't fresh which is what I expected since it was the end of the day, but it was warm. The pizza is solid, but doesn't really stand out. It's your typical pizza you'll find almost anywhere in Chicago. It was almost perfectly cooked & sliced which a uniformity that's rare. You can tell they've been doing this for a LONG time.

The italian beef was disappointing. Everything was bland & there was barely any cheese. When you have he beef dipped, it's because you want that savory beef juice to light your tastebuds up. Instead the juice tasted like water that they used to thaw the beef out in (akin to hotdog water) which is sacrilegious. Where's the seasoning? There was plenty of sweet peppers though, but I suggest getting giardinera in-order to at least get some flavor going.

Overall, Nick's pizza & beef is a middle of the road restaurant. It isn't bad, but it definitely isn't good either. Even the restaurant's decor doesn't do much to inspire you. It won't break the bank, but you do expect at least fries with a sandwich which they don't seem to do here. The food could also use some spice, but at least the...

I am very disappointed with this establishment. I ordered 2 pizza puff meals, jalapenos, cheese, and bbq sauce. I paid the delivery person as well as tipped. I did not receive the jalapenos. I called and was told she did not charge me for them. She knew I ordered them but she neglected to add to receipt. I was told that they could bring them but it will take 45 minutes. I agreed but requested a new pizza puff so it would be hot. I also said I would return one pizza puff upon delivery in exchange for the new. I only needed one because the other belonged to someone else. I was put on hold twice only to be told that they would have to charge me for the jalapenos. Which I agreed since she neglected to charge me. But then told they would have to charge me for a new pizza puff PLUS a delivery fee. I could not understand how I was being penalized for their error. After asking to speak to a manager or owner I was told they were not there and they would be in and out. I am still unaware who the cashier was consulting regarding the manner as I was put on hold twice when I asked to speak to a manager. All in all I am highly disappointed in this establishment that I have ordered several times before from and will NOT continue to do so. I ended up giving my food away because I dont wat them without jalapenos. Waste of time and money. They should be ashamed to treat a customer like that for their mistake. I advise not patronizing this establishment for they DO NOT value...

Bad Customer Service Experience

My mom had just picked me up from the airport from a trip that I was very excited to tell her about, we got carried away in conversation and must have not heard our order called out. All I heard was a very loud "Hello!!!". We quickly got up to grab our order and this would've been the moment for the man to redeem himself, maybe kindly make a comment about how he couldn't get our attention, we're pretty down-to-earth & would've very well been okay with laughing it off, but instead he looks at the customer next to us, shaking his head as if we were THAT much of an inconvenience. So I asked if it was necessary for him to yell that way, TWICE I'd like to add, and he replied stating he had called us 5 times, when I reiterated that his attitude was no way to treat a paying customer, of which he replied "I'm not arguing with you" and just walked away. Most of the employees appeared to be Latinos, this man appeared to be African-American, it was very clear that he was miserable at his job, and he made sure that we too would have a miserable experience. The lasagna was delicious and yet I won't be back. I work in Customer Service and the treatment we offer to customers is very much a big part of the dining experience. It is not acceptable to treat a...