Coffee Pod — Restaurant in Provo

First of all, the coffee is good. Lets get that out of the way. The Coffee Pod serves a tasty hot cup of brown, caffeine water. Much like the kind I can serve myself at home in the comfort of my own underwear, but with decidedly less dog hair in it. So don't regard my rating for the establishment as reflective of the quality of their umber potation. What it really reflects the question that my experiences at the Pod beg: is there a reason why some of the employees at Coffee Pod hate my guts?

They never seem happy to see me. Could it be my face, or my clothes, or do I unconsciously represent the "establishment" that they are clearly striking out against with their, second hand books and D.I. mugs. The cashier carries on his conversation with a friend while a wait to be served and does not offer any eye contact or even the hint of that polite Utah Valley grimace which I'm surprised I missed as much as I did. And before you start to feel too good about yourself, you should know that they hate your guts, too. And why? The place is too cool for itself. Thinking itself a bastion for the local artist, where the smiles and courtesy have become too commercial--the purvey of larger, Seattle based chains. Here the large windows don't seem to let much light in as dust gathers on dingy window sills. This anachronistic apathy holdover from the 90's may have been en vogue when Utah needed its moody counter culture and the Pod was among the few brave offerings in Utah county, but they are no longer the only game in town and what was once rebellious and moody comes across as immature and outmoded at the same time.

What attempts at charming with its apparent lack of cohesiveness, mismatched couches and chairs, overcrowded poster board, and quirky staff has been overshadowed by a certain thoughtlessness toward what should be its main demographic: creatives. The music is loud, jarring and inconsistent, switching between 60's love songs and guitar-solo rock. Concentrating is next to impossible. If you do, however, finally find a creative space in your head it may be too late, as your computer may have run out of batteries; there is a deficit of usable outlets here and though seating is plenty most patrons are forced to crowd around few available. Does it really have to be like this?

No. It doesn't. These perplexing choices the Pod makes is what the management considers reflective of its unique brand.That's fine if it works for you and you like the Pod--remember the slurp is tasty--but if you want an experience that fosters introspection, relaxation, or just plain feeling good about yourself, then you may have to give some serious thought to the competition, of which there is increasingly...

I don’t normally leave bad reviews. I just let it go, but honestly after this morning, I would hate for someone to experience what I experience. I honestly felt SOOO bad at first about ordering what I normally order which is two iced coffee’s and three hot chocolates well apparently this morning it was very wrong of me. I guess they don’t do more than four drinks at the drive-through which again I’ve never been told otherwise! I felt so bad I even kept apologizing to the red headed lady but after she finished up our drinks and handing them to be so made a comment about how because I order too many drinks she was losing paying customers because of me and how back up her line was which I waited my turn as well with multiple cars in front of me (which is obviously fine) but now I really hope she is not the owner to be treating “paying customers” like that is horrific! I would suggest they put a sign up or something because again in all my years that I have gone the other lady has always been so cheerful and kind and never once complained about my same normal order! Honestly, I wish she would’ve just told me from the beginning. I’m sorry we don’t take more than four drinks at the drive-through and I would’ve been more than happy to do one or two drinks less instead of making the drinks and then complaining about it making the...

I'm new to the area and I am a seasoned Barista myself. I was looking around trying to find a decent cup of coffee in the area (that is tricky here), and I came here. I WILL NOT BE BACK. I ordered my go to, which is a cold brew with cream. When I asked the woman helping me if they had any cold brew available, she told me yes, and then her male co worker intervened in a very condescending way. He told her and me, with absolute surety that cold brew coffee doesn't exist because it's a process not a coffee. He would interupt when I would try to say something and he was extremely rude, and treated me, (the customer) and his coworker with attitude and disrespect. Not only that, but he was not correct in the information he was giving. While cold brew coffee is a different brewing process, people will order it as a cold brew as opposed to iced coffee because cold brew is brewed over time to extract all the flavors. Where as iced coffee is brewed like normal, and then cooled so it can be poured over ice. His coworker seemed frazzled and irritated with him, (I don't blame her), and the customer service that I received was terrible. It was a very unwelcoming environment. I would rather go...