Subway — Restaurant in Provo

I love a good sandwich, as lunch or a snack - so Subway is often right up my alley. I always use their app to order ahead of time so it's ready by the time I plan to be there - most of the time it works great, but sometimes they're absolutely swamped so I have to wait an extra few minutes which is understandable.

Everyone is pretty friendly and I've never had a bad experience with their customer service at this location.

My advice is to always use the app; and not only to order ahead of time, but to get points toward free food and because they have loads of online deals you can't get in-store. Keep an eagle eye out and you could find yourself getting a really good deal. This isn't sponsored or anything, I've just had a really pleasant experience with it overall.

My one big complaint is that the one time I tried to pick up in the drive-through (I was feeling lazy), I waited for a long time before giving up because for some reason it was taking forever with just one person in front of me - and the only way back out was by going in reverse, so I was lucky no one was behind me. I think that drive-throughs just don't work as well for "build your own" type places, so I wasn't surprised. Save yourself the time and just go inside, especially for pick up. I don't know if that one experience will always be true, so take this part with a grain of salt.

My other piece of advice is to not get meal upgrades from Subway unless there's a deal going on. Compared to other places, a meal upgrade here gives you way less and cost just as much if not more - especially considering Subway isn't even making the sides on its own, just prepackaged chips or cookies out of a case. It just doesn't feel like I'm getting enough bang for my buck. But I'm also a huge miser for money and deals, so if you think it's worth it,...

Definitely the worst Subway I've been to.

Story time: I ordered online because, I specifically did not wish to deal with talking much to anyone.

I got in the drive through, which was empty. Then I proceeded to wait at the ordering thing for over 5 minutes, all the while asking if anyone was there. After no responses, I drove to the window and no one was there. So, after much internal debate, I parked and went inside.

I entered to hear the three employees behind the counter bad mouthing whoever ordered the sandwich they were currently making (spoiler alert: it was my sandwich) because it was a weird choice for a sandwich I guess...(I'm a pretty picky eater) Anyway, I go up to the counter and see the girl with the drive through headset on is sitting in a chair and is on her phone.

The other two employees completely ignore me altogether as I stand waiting. After a few minutes, I was finally building up the mental fortitude to speak (I was not feeling good that day) Then another employee came out of the bathroom. This girl, unlike the three others, actually acknowledged my presence.

I told her that I had placed an online order, and she asked the sandwich-making employee if the finished sandwich sitting out was mine. The one who made it said "no" (even though it was). Then the helpful employee looked at the receipt and stuff and determined it was, in fact, my sandwich. Then she wrapped it up and gave it to me.

Then, lol and behold, when I got back to work and opened up the sandwich, they had not put double meat on like I had ordered -- instead there was only one layer of meat.

Overall, it was the worst Subway I've been to, and I will definitely return to this location.

TLDR: The wait was extremely long due to staff laziness. Only one out of four...

Me and my husband went here earlier today around 12ish. The woman we encountered was extremely rude to us after she misheard our order at the drive through. We ordered a kids meal and two other sandwiches, they had started making 3 footlongs which my husband noticed on the order board. He then tried to tell her it was wrong but she couldn't hear us and asked us to pull to the window. When she read the order back at the window we corrected her and she rudely asked "Well what DO you want then?" We told her that two of the sandwiches are correct, but we wanted a kids meal not a third footlong. She then walked to the counter and angrily threw the sandwich she had been making in the trash and literally refused to speak with us the rest of the time we were there. We did not treat her with any disrespect, but simply told her that she got the order wrong and asked that she correct it since my 5 year old isn't going to eat a footlong. We paid and left after getting our food. When we got home we realized that she had gotten the other two sandwich orders wrong as well, including the drinks. If you're going to work in a customer service oriented business, the least you can do is be polite and tactful. I've never been treated so disrespectfully in any establishment. Normally I don't write reviews, but I felt that this was really unacceptable, having worked in foodservice in the past I understand that it can be extremely stressful and I try to give the benefit of the doubt. However in this case I felt it was warranted, because of how...