The Great Steak Grill — Restaurant in Provo

😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 the food is a good for a little diner, but Based on my experience today this is getting a one star! I have been coming to this restaurant for years and today was one of the worst experiences I have had in a long time. I usually don't do google reviews, but in this case it's acceptable! We ordered our food through the drive thru and my kids always love to get a shake with their meal, the lady told me the wait would be 15 min or more, I was understanding of the wait time. When I got my food and shakes the shakes we're completely melted! I asked the lady if they could make new ones since we were handed melted shakes and she told me to hold on, another lady came to the window and told me there was nothing they could do because the manager wasn't there. I then asked if I could just get a refund since they had no manager on site, very irritated she stated that she would call the manager to see what they could do. 10 min later I walked in and the lady hadn't even called the manager. A few minutes more passes and the lady pulled money out of the register and said here you go! I asked for the price of the shakes and the lady very irritated She stated "the shakes are like $3", I asked the exact amount and she told me a price, I then asked if there charged me for tax, she then grabbed her calculator in a very irritated manner and told me she did the math correctly, I was confused because she told me they were $2.96 and my refund for three was $ $8.88, the tax didn't add, she then stated in a rude manner that the shakes were $2.75 but with tax it's $2.96.

In conclusion, the lady was out right mean and made me feel like I was in the wrong for not wanting melted ice cream. I hope she finds a new job that doesn't interact with customers because she cost this good company a 1 star for her...

I saw the web reviews of this establishment, so I thought I'd give it a try. I hit the drive thru and ordered a "Utah's Best" clam chowder, Philly Steak and Cheese, and order of onion rings with two fry sauces (.25 each). I received a cup of clam chowder - not Utah's best or anyone else's. It was like if you made some mashed potatoes and threw a couple of clams in. Not great. Tons of smooshy potatoes, hardly any clams and a bunch of grossness. Nah. The Philly Steak and Cheese sandwich was mostly peppers and onions - diced too small and undercooked. It also included some apparently canned mushroom, way too much cream cheese and disintegrated beef of some kind. It was like a can of dog food mixed with cream cheese and overloaded on a mushy, stale bun. Despite the $6 price tag, I threw it away. The onion rings were tasty and even crispy, but cold. I paid for two fry sauces but only received one - more than enough to accompany the rings and only redeeming factor in my sad Saturday meal. I won't be going back, and have to wonder how much the owners are paying customers for good reviews. There were no customers ahead of or behind me, but this little filthy hovel (bugs infesting the entire exterior) has almost a 5* Google rating. Customer beware - Campell's clam chowder is tastier, and you can make your own Philly sandwiches for cheaper with a much...

The Great Steak in Provo, Utah, is a must-visit for anyone craving a fantastic steak sandwich. As soon as you walk in, you’re greeted with a warm and inviting atmosphere that sets the stage for a great dining experience. The service is outstanding—staff members are attentive, friendly, and go out of their way to ensure you have everything you need.

The menu offers a variety of delicious options, but the steak sandwich truly stands out. It's loaded with tender, juicy steak, perfectly seasoned and cooked just right. The bread is fresh and toasty, providing the ideal vessel for the flavorful meat. Topped with melted cheese, caramelized onions, and a hint of horseradish sauce, each bite is a delight.

One of the highlights of dining at The Great Steak is their attention to detail. Whether it's making sure your sandwich is made exactly to your liking or refilling your drink before you even realize it’s empty, the staff's dedication to excellent service enhances the overall dining experience.

If you’re in Provo and looking for a place to enjoy an amazing steak sandwich with impeccable service, The Great Steak is the place to go. It’s perfect for a quick lunch or a satisfying meal after a long day. Highly...