Burger King — Restaurant in Prunedale

Worst burger king you can go to. I came through the drive through and ordered. As I paid and was handed off my order, not one person said that I was good to go. So I said if that was everything, and the woman named Christine said yes. I made the error of not checking the bag. I came home and saw that I was missing 2 of the original chicken sandwiches. I went back with my receipt. I had my brother go inside to ask for the other sandwiches that were not made. He came back to me saying the manager refused. I went in and it turns out Christine, the manager, was the one that packed my order. Keep in mind her name tag did not say "manager". She argued with me saying that she packed the sandwiches when in fact they were not in the bag. She asked to see the bag but I did not bring it with me. She smirked and said I would have to bring the bag with me if we want our sandwiches made.

I then went home and decided to call BK to speak with the manager again. Once I got through I asked to speak with the manager and the employee on the phone said he was the manager. I then let him know the situation and he was very professional and polite and said all we needed was the receipt and they would have gladly made the sandwiches. I let him know the manager who helped, might have been the assistant manager, that even though I had the receipt she refused to do anything. He apologized for her erroneous error and said I can come back to receive a refund.

I went back for the refund and at first Christine was at the register but once she recognized me she went to drive through to hide. As I received my refund I asked the employee if it was so difficult for Christine to do this in the first place. The employee responded " She was busy, I'm sorry". What an excuse.

The manager, assistant manager, or whatever job title Christine has, she is the most unprofessional person working there and I hope no one gets treated the way...

Dropped by here with my gal for a quick drive thru grab. While waiting in line, she told me about how many horror stories she had heard about this location. She then checked Google reviews and sure enough, those stories were corroborated. By that time, we were hostages in the drive thru line so there was no backing out. True to the rumors, service was slow. The employee at the drive thru could’ve only been less enthusiastic if they were actually eating the food that was eventually served to us. The chicken sandwiches looked like they’d been tenderized with the chef’s size thirteen. Did I mention they not o it messed up our order, but initially only gave us of one two meals? No apology from the drive thru cashier, just an irritated expression. To be clear, ten minutes away in Prunedale, the service is really good and the food at least resembles the menu. Avoid this location, the...

The place is truly the epitome of entitlement. If any worker here is being paid more than minimum wage it's a travesty. Further, since you lead top to bottom. Management should be replaced.

As always, prior to eating I always wash my hands, especially when eating hand food. The restaurant was just plain filthy, and the restroom more so. I felt dirtier walking out than I did walking in.

I'm certain it is someone's responsibility to clean up the place hourly, not here. I guess this is why the place is disgustingly filthy.

Due to the lack of cleanliness, I couldn't eat at one of my favorite...