The Land — Restaurant in Pullman

(Totally don’t expect everyone to read this but if I was a manager I would want to know this.) Food and drinks are delicious! However I just left with my husband where we ate on the patio. There was one other table there when we showed up. They were being waited on. Then another table showed up, they looked at us then waited on them saying nothing to us. Happened again. So we went to the bar where they said the patio is self served mostly which is fine. But it clearly wasn’t if everyone else was getting waited on before. Someone ordered after us, got their food before us. Which again is fine but we waited half an hour. I politely mentioned something before our food came out thinking they forgot and still no one came to wait on us. Ordered more drinks at the bar and after 20 minutes my husband went to cancel them and instead they charged them and tried to have him take them to go. Obviously not what we wanted at that point as we were ready to leave. I work in food service too so I really do sympathize. The patio seemed to be a man to man defensive style and should be a zone defense thing. It’s just really insulting to watch several servers walk past you to take someone else’s order and ignore you. By the end of the experience the patio was mostly full and everyone there was provided a...

We were here with friends only two days earlier. Tonight started out okay, but about half way through a beer the server came over in a panic asking if we wanted to check out. Since the food hadn't yet come out I said no. She then said that the kitchen was backed up. A table of two nearby didn't have their food yet and they were there when we came in. She then asked again about closing out, I said something about maybe after we get food and left it at that.

We ordered another round and settled in waiting for the tacos. A while later a stout man with curly shoulder length hair came up and said "I hear you have a problem with one of my staff." I said definitely not and joked about going out to the parking lot to fight it out. He said something about the server being upset, I mentioned that there may have been a misunderstanding since the table directly to our left was finished and packing up leftovers. Maybe they wanted to check out.

From this point on other people handled bringing us food and ultimately the check. I asked the stout man what I was supposed to have said and he said "maybe some other time." This was an absolutely out of reality experience. No explanation makes sense.

Too bad. The tacos were actually...

I LOVE the land. They have amazing spicy chicken tenders and fries. I wouldve given 5 stars, but there is an employee that works during the day shift named John, that is not the best server. There has been several times I have came in when it is not busy and he is no where to be found. In fact I waited for like 10 minutes today just waiting to place my order to go. I normally place my order over the phone, but for some weird reason the phone was off?? There has been another time that I ordered over the phone came to pick up and he just handed me my food without taking my payment. Luckily I am an honest person and have been a server before and know that, that would've been on me if the customer just walked out with free food. So I did pay for my food. I am not trying to bag on him, but I think just a little more consistency and being aware of your surroundings is room for improvement. The chef during the day shift is amazing and SO FREAKING QUICK I wish I new his name to give a shout out. Whoever he is, he's awesome and THANK YOU for always being quick and making...