Lt's Fish House — Restaurant in Purvis

The fish is usually excellent. The service is usually terrible and has only gotten progressively worse over the years. After this time, we won’t be back.

I ordered all you can eat fillets and my wife ordered the small (2) fillet plate. The waitress brought out two plates, each with two fillets and never came back. My wife’s fillets were perfect but mine were soggy and luke warm. I thought, oh well maybe the next round will be hot. No such luck, as there wasn’t a next round. We finished eating and I walked the kiddo out to the truck while my wife settled up. When she got the check, the waitress had to change my order to a 2 fillet plate, since that’s all I ever got. Then she told my wife I had changed my order to a small plate. That part was just completely made up, and it’s the straw that broke this camel’s back. She wouldn’t own her mistake. While we were eating, the table next to us waited for fifteen minutes to never get their drinks, and got up and left. I left fairly hungry.

Having worked in the industry, I know food service can be difficult, so here are some pointers, if anyone there wants to improve:

Don’t seat more tables than your servers and kitchen can handle. If you only have two servers, don’t expect them to wait on ten+ tables, each. They cannot. Either hire more servers, or turn people away at the door.

Get a credit card machine that was made in this century. The line out the door bottlenecks while people wait for the card machine to process tickets. Consider getting two of them.

Meet with your crew at least weekly to discuss what needs improvement. They should be able to identify pain points that management might not see.

Honestly, if I were you I’d seriously consider switching to the food truck/trailer model and nix table service altogether. You’d still need a new card machine.

You’re not the only fish house in town anymore. You’ve got to step up your game if you...

Fish is just okay, slow service, and if you are willing to eat here make sure you have cash or a check as back up. After eating we were informed the credit card machine was down. Nobody had a back up plan… they couldn’t take PayPal, CashApp, Zelle, or Venmo - so I offered to just run down to the bank and left my husband and 2 year old there waiting for me. The first bank ATM would not take my card, went down to Hancock and they were there emptying the ATM so I finally just went into Ramey’s pulled my cash out and finally made it back so we could pay and go home… after the 3rd place (Rameys) they said we could mail them a check on Monday… ARE YOU KIDDING ME? This was my first time here and the experience was awful… They acted as is they were inconvenienced and didn’t even offer a discount for our trouble. Their excuse for the credit card machine being down was because of a “power surge” 🙄 I understand things happen but from what I picked up on during the conversation was - they needed to update their machine and get...

I used to go to LT's regularly. Today is the first time I've been in a couple of years. It was very disappointing. The available plates were not clean, very little silverware to use, hardly any food on the buffet. When the chicken was finally available mine was not cooked all the way. People were just standing around waiting to get food, plates, or forks. The best part of the experience was my waitress. She was friendly and took good care of us. When asked how my meal was I was honest. The cashier wouldn't speak to me afterward and had another person complete the transaction. I paid almost $54 to go home...