Barboni's Pizza Alta Loma — Restaurant in Rancho Cucamonga

It's me again.😊Here to discuss my most recent outing. A friend & I went to Barboni's Pizzeria in Alta Loma. I had not been to Barboni's in years. My friend had never been there @ all. When we entered the restaurant, there weren't very many people. A family in one of the booths & a couple of people seated on a bench waiting on their orders. We ordered a large pepperoni & jalapeño pizza & 2 drinks. The drinks do have refills, but the person working @ the counter has to fill them. The girl @ the counter gave us a # & we went to a booth to await our order. We had ordered the thicker pan crust which is like the Sicilian style crust. After awhile, my friend began to complain about how long it was taking them to make the pizza. I did notice we had been sitting for sometime, but I didn't mind. When the pizza came to the table, it was piping hot. The girl brought us 2 plates. My friend also asked for some red chile pepper flake because there wasn't a shaker @ the table. Whoever sliced the pizza did not do that great of a job. Some slices were pretty much intact w/the slice next to it & even a few had the crust still together. We tried using the metal pie spatula to cut & separate, but it was difficult, especially where the crust was still intact. The crust is good. I know this is just my preference, but I think the pizza could have used a little more sauce & thinly sliced fresh jalapeños, rather than the pickled jalapeños from a jar. The pickled jalapeños gave the pizza a bit of an odd flavor. Don't get me wrong the pizza was still good, but I felt it could have been a bit better. My friend said that she didn't feel like she was eating pizza, but more like eating cheese bread because of the softness of the bottom crust. I thought the outer crust somewhat crispy. The restaurant temperature was actually cool so we ate slowly & chatted awhile. The restaurant had an influx of customers the later it got. The girl who brought us our pizza gave us a box w/out us asking. I guess she had noticed my friend had stopped eating. We only had 2 slices left. My friend ended up taking them home. That was pretty much the end of your dining experience. Once again, I forgot...

This was my first visit back in over 5 years. I used to love this place when my children were in sports. My wife ordered the meatball sandwich and loved it. I ordered the Medium Calzone with double Pepperoni and sausage. It looked great when it was brought to my table. Big! When I started cutting it to eat there was almost no meat whatsoever. Mostly cheese. My wife thought they did not give me double pepperoni. Very little Sausage as well. I took it back to the front counter and no one was there so I just left it there. Eventually someone came out to us to see what was wrong. I explained to them and she said ok and left. No one ever asked me if there was something else I would like or how can they make it better. I am not a complainer but I was very disappointed that there was no concerns to please their customer. This is the first time I have ever written a review but I was really bothered that when I arrived at the high-school football game and I needed to buy a hotdog after spending$46.00 for my dinner. The anti-pasta salad was good.

So now that I have read the owners response. I had to add to my comments. The Owner stated because there was no complaint they thought everything was OK. I did talk to the manager and said i do now want to complain but there was hardly any meat and to much cheese for my liking. I would think most people would know that if only a couple of bites were taken that there is a problem. Since I did not make an issue they did nothing and the owner feels the same way if you read their response. I have a business that I have ran for the last 30 years. I have never made my customers take less in customer service or satisfaction. I suggest you run an add for help if that is where you feel you are lacking. You will keep your customers happier. Next time if I ever go back. I will make sure everyone behind the counter knows if someone only eats a couple bites of something there is...

Buyer beware Sara, the manager working Friday 7/25, is by far one of the worst managers I have ever had to speak with. She lacks customer service and empathy and has zero patience for anyone experiencing an issue with their order.

I called when my husband arrived home and the pizzas, emphasize on the multiple, were incorrect. She looked up order and then promptly told me that because I ordered on THEIR website there is nothing they could do to refund me, that I could call Slice who operates there online ordering. I asked if the manager was there and she said she was the manager, I asked if could speak to her supervisor and she said he never comes in, that she never sees him. Really? What poor management to never check on your employees, unless she is lying. I asked if there was a phone number or email, she said I could look online. Apparently the generic email for Barbonis is also the owners/general managers, she assured me that this is only checked by him. THEN she says or I could wait until Tuesday because the other manager or is the same level as her is in and I could talk to them, although I have no idea how that would resolve anything. Then she let it slip that this other manager is in charge of the emails, RIGHT AFTER telling me that only the big boss has access to that email. So basically lie after lie with a woman I am not sure is anything more than a junior manager and I am through giving them any further service. Meanwhile, the Slice representative I am currently on hold with has to call Barbonis to get an authorization for a refund, and surprise, Sarah won't authorize it. So I will be disputing the purchase with my bank.

So sad that after years and years of end of season soccer parties, birthdays, family Friday night dinners ONE employee can ruin your reputation. I will make sure all of my friends and family NEVER buy from...