Big Brother's Burgers — Restaurant in Redwood City

When you walk into this restaurant and tell the woman behind the counter that you would like to place a to-go order and need the food to fit into your backpack while pointing to the backpack on your back, she will completely ignore you and your food will be packaged in a to-go container that's way too big. When you then remind the woman of what you asked for when placing your order, she'll rudely tell you that she cannot help you and instructs you to move your food into a new to-go container yourself. She'll then hand you a smaller to-go container and walk away. You then have to use your dirty hands to pick up and move an unassembled cheeseburger, getting grease and cheese all over your hands. There are no napkins in sight, and the woman is gone, so you're stuck there with dirty hands dripping with grease looking like an absolute fool.

This experience has not just happened once, it's happened twice. After the second time, I sent a detailed complaint to this business' email address. Did I get an apology? No. Did I even get a reply? Nope.

Big Brothers Burgers makes decent food, but the people working in the restaurant are wholly incompetent. They are rude and lack the ability to think with any degree of intelligence. It is not difficult to put a simple classic cheeseburger in the smaller of the two to-go containers that the restaurant stocks. The fact that Big Brothers Burgers not only refuses this request, but then forces me to transfer my food myself to a new to-go container is completely unacceptable.

I will never be visiting this business again for as long...

Delicious! A really solid burger joint with outdoor and indoor seating! I got the burger that comes with blue cheese, onions rings and bacon on it, and my teen (who is quite the burger connoisseur) had the chorizo burger. Mine was cooked medium as requested. His was cooked a little over his requested medium rare, but he said it didn't affect the tastiness for him.

We were really hungry, and both of us were raving over the food the whole time. The servings were generous, we both subbed onion rings instead of fries and got a side of sweet potato fries to share. The chipotle aioli is great, BBQ sauce is good. Ranch is pretty basic, a little thin, but good. My son got a tropical smoothie that was delicious, too. It was a lot of food.

In addition to juicy, flavorful food, the owners/staff (it's family owned, and I think at least one person working today was an owner) were incredibly friendly and helpful. They take pride in their restaurant, and it shows.

Peanut allergy note: we were told they don't use any peanuts in the kitchen, but they weren't 100% sure that the shwarma would be peanut safe (we were not ordering that, so we didn't...

Hands down one of the best burger spots I’ve ever been to! Big Brothers Burgers blew me away from the moment I walked in. The staff greeted me like family—super friendly, warm, and genuinely passionate about what they do. I ordered the pastrami burger and it was a beast—huge, juicy, packed with flavor, and cooked to perfection. Even better, it was ready in under five minutes!

What really stood out was the service. Not only did they check in to make sure I was enjoying everything, but they also surprised me with a complimentary drink—just because. It’s rare to find a place that nails both quality and hospitality like this. Big Brothers Burgers is the real deal. Can’t wait...