Sansei Japanese Restaurant — Restaurant in Reedley

Went here last night. The time before I said I wouldn't go back because of the customer service. It was probably 6:45ish and my friend and I were made to feel like we needed to get ourselves up and out of there. We probably spent $50 each on meal and drink.... and then were made to feel very uncomfortable. An establishment that doesn't appreciate it's customers for sure! (this was the time before and reason I said I wouldn't go back). Went back because my son wanted to eat there (we were going out to dinner to celebrate his new job). There were 3-4 tables open, but the only 2 that could accommodate 5 had just placed their order. We asked if we could add a chair to one of the other tables. We were told no because it wouldn't leave enough room for servers. Not true at all. The restaurant spread tables out when covid hit and there is plenty of room for clearance. There would have been no issue to add another chair as far as being in the way or causing any kind of hazard or safety issue. Even so, that wasn't why we left... the girl at the front was incredibly rude. No smile, no hello, no I'm sorry, just a blank annoyed glare like we were bothering her. To be honest, I think she was happy we left!! I have been in customer service for 30 years and know good service from bad.... this was bad. I guess the food keeps people coming back (as well as lack of restaurants in Reedley), because I don't know why anyone would continue to give their money to this establishment. The customer is not valued or...

After all the rave reviews I was really looking forward to lunch. I live in Fresno and just recently started working in Reedley.

Strike 1. I tried to order on the phone to pick up and found that was a no go (they did not confirm the address on their voicemail or give an online order option.

Spurred on by the good reviews I went to the restaurant to place my order.

Strike 2. There were 3 people behind the reception/cashier area, no one made eye contact or asked if they could help me.

Someone walked over from the other side of the restaurant to take my order. Twenty minutes later, I had my order in hand and couldn't wait to get back to work and try it...... I ordered a chicken salad and tempura veggies (pretty standard and easy stuff) $18.00 wow! I opened the containers and there was enough in there to feed at least 2 people.

Strike 3. The Chinese Chicken Salad was covered in overcooked, dry, pan fried chicken that appeared to have been beaten to about 1/4 of an inch; so unappealing. After I scraped off all the Chicken Jerky, there was the standard Iceberg/Romaine/Carrot mix with some sesame seeds and white crunchy noodles. The Tempura Veggies were completely overshadowed by the terrible chicken salad. They could have been the best Tempura Veggies on the planet and wouldn't have made the trip, poor attention at the counter and the awful Chicken Salad worth it.

Whatever you place on the menu should be equally as good as the other items you have on the...

The food has been good, but the service is horrible. It makes dinning there uncomfortable. How can I best describe it...... let’s just say, they are more appreciative of and attentive to customers whom appear to be of Middle Class. Very, very, very uncomfortable dinning experience. So much, that I do not recommend. If you do go here, make the order to go.

In response to the question from Sansei, yes unfortunately this is the correct location. I made the review back when there was dine-in and based off multiple visits. Recently, I got an email from GMaps saying my review was found helpful by some people (I guess because of the views). So, I went back to read my review and noticed a spelling error and corrected it. Because I made an edit, it changed the date of the review to when I edited it. I stand by my review. The food can be good but the service...