Inclined Burgers and Brews — Restaurant in Reno

I like Incline Burger, but today's service was a major disappointment. It started off seeing the front door propped open and the side window to let a fairly strong breeze run through the lobby, only to see a lady take her sweet time tapping in her order on the tablet placed on the front counter. There were three adults (and for whatever reason, a child) in the kitchen that did not come out for the first 15 minutes of my visit. The first 8 minutes were waiting for the lady ahead of me to finish tapping in her order on the front counter tablets, which were very sticky by the way. That same lady had to say, "Excuse me." four times before someone heard her over the Mexican music playing in the kitchen, while there was other music playing in the dining area.

After placing my order and taking a seat, there finally comes someone from the kitchen to the front counter to take the two customers' orders behind me. Unfortunately, he used the same glove to tap in their orders on that sticky tablet up front to check in the back which burgers in the expo window have grilled onions for my order. I wasn't going to make a scene by speaking to anyone about it, but I'm displeased with what I witnessed.

My order included two double incline burgers and one regular incline burger. Unless the patties are measured differently and they always stack two on top of each other, this can be a profit loss since all three of my burgers had 2 patties in them. As a consumer, I'm glad to receive more than what I pay for, but as a businessman, I hope not to see Incline Burger go under for this type of mismanagement.

I don't think I'll return to this location in Reno again. The burgers do taste good, despite knowing how and with what they were touched, but I wish the customer service and food health and safety measures...

Garlic fries are amazing, burgers are mediocre and on top of that Jeffrey makes false police reports on me. I have attempted talking to Mitch the owner regarding this, he was disgustingly disrespectful. All the drama over burgers and fries. I had four Other people with me as witnesses on Saturday, September 10, 2022 from 2:40 to 2:50pm to this horrendous treatment.Jeffrey had left his workstation from behind the kitchen counter chopping lettuce To confront me personally initially asking why I was not “ smiling back at him“ he claimed. I looked away as he was inches from me, I was perplexed as he continue to heckle me until I said to him “I’m just here for some food”. As a once regular customer coming into the restaurant anywhere from one to three times a week it disheartens me to write this review but after my most recent experience I don’t know what to do. The general manager Jeffrey creates personal interactions while I am peacefully standing in line waiting to order my food where there is no need for any, he has continued to heckle me and call the police I have told him and the owner Mitch there is no need for this kind of behavior. The owner Mitch and I have dealt with Jeffrey’s behaviors on a number of occasions As I have expressed to the owner Mitch that there is no need for any drama or any of Jeffrey’s behaviors and it’s unfortunate there must be so much drama over...

Terrible service. I called at 6:49 to place an order for two incline burgers with raw onion and a basket of garlic fries. They told me 12 minutes on the phone I get there. I'm waiting. He doesn't ring me up for my food he was in the back doing his thing getting food ready for others which I'm okay with but after they left I'm sitting there waiting. They said it'll be right out. I'm waiting for my food. It starts getting busy so the kid kept ringing people up as my food is sitting there getting cold. By the time I did get my food I noticed that it had grilled onions. I asked them to remake them and they said they cannot remake them. They pilled the grilled onions off the burger and threw them away and then rebuilt a hamburger. My fries were cold which I did try. I am very disappointed because I really like incline Burger but this really did change my mind about them. Not professional. I did ask for a refund and the manager's number and they refused to give it to me so I had to call a another store!! Very disappointed. I didn't need to wait 30 minutes for two hamburgers and a basket of fries. I left there around 7:35 when I placed my order at 6:49 and it was supposed to be...