NUM NUM BOBA — Restaurant in Reno

When I first started coming here it was so good: friendly service, perfect drinks, good vibes. The last couple times it was subpar at best. A couple weeks ago I went in maybe around 5 and they had told me they ran out of boba. I was understanding because I have worked in boba/coffee places, but felt it was weird they continued to complain about how long it took to cook it infront of customers. Today I go in and the three girls continue to yap and don’t acknowledge me walking in or standing at the register. All three had seen and heard me come in and said nothing even though two were just standing and talking, NOT DOING ANYTHING. I took out my phone and stood there waiting and finally one came to the register and asked what I wanted. Throughout the whole exchange all three kept yapping. I waited about 10 minutes for my drink and there were only 2 drinks infront of me and 3 workers. When she called my number I grab my drink and leave dissatisfied because I asked for it blended and they gave it to me over ice because they were too busy yapping about who the bad review online was about and other coworkers. I didn’t want to ask for a new drink because it felt like a waste of my time. My drink today was very watery, and missed the detail I asked for. I understand the workers seem young, but I feel jobs like these are learning experiences. It is not okay to not have at least okay customer service in a customer service based job and to not even do the job fully correct. I sadly will be taking my...

Staff was very nice, run by very polite teenagers and young people. Having a friendly open mindset when you come here is essential, don't come here if you're going to Karen out. The main server was kind enough to explain the process of ordering as they have a large menu to choose from. She also was polite in offering alternatives to flavors they don't offer and completely willing to make alterations for customer comfort. Boba itself was very refreshing and quickly made, which surprised me. I got a mango sweet rice tea with mango popper Boba. Very nice. Right amount of sweet. Seems like a good little place to venture to if you're a high schooler or if you're coming from the BBQ place a...

We had 3 drinks; strawberry fruit tea with brown sugar boba, passion fruit tea with coffee jelly and jasmine green tea with milk. strawberry drink was fine except bobas were so warm , with so little ice it made the drink a warm drink and not iced drink. our other drinks had no flavor, you can pretty much say you are getting an iced water cup for 6$. We have been having boba tea drinks for 3 years and never had this experience at other tea places. I told about temperature issue and the flavorless but the personal did not even attempt to remake it for me and explaining that is how it is supposed to be. So this location is definitely no for me next time I...