Dunkin' — Restaurant in Revere

One star in lieu of negative stars. Terrible line at drive-through. Long wait to place the order. I place order: medium ice coffee-regular, plain croissant toasted. Then we start moving. There are 4 cars ahead of me. Waiting in line seeing my day pass in front of me. I get to the window. Woman repeats my coffee order. "yup that is correct" I pay. She picks up a cup already marked with my order, but not filled. Goes back and forth trying to put cream, sugar and coffee. This is while another employee was filling cream/milk and yet another replacing the iced coffee. Fair enough, this is why the "how many ..." jokes became popular. I get my coffee. Waiting... She goes around her work area. Comes back. "Croissant toasted?" "Yes" Goes around one more time, and since I have already paid and I do not feel like donating the money, I say "forget the toasting. I have a job to go to. Give it to me as is." I get my croissant as is -- not toasted. I leave. If you noticed, I detailed the transaction. And, also if you noticed, I did not say that I was given a receipt or a napkin or two. The manager who does the hiring/scheduling should be fired. In fact, based on the other comments I have seen, DD should shut this...

This has to be the worst DD ever. Went thru the drive up for convenience lady in front of me didnt order much but it took for forever not her fault once I got the the window I realized. At my order the employee came across the intercom and just said "hello". no "can I help you" wasnt even sure if they were talking to me any way gave him my order 2 drinks and 1 donut. Once at the window they took over 5 mins to even speak to me and when the employee did he asked me my order again I tell him again he closes the window disappears comes back a minute or 2 later now with paper and asks me my order again. Like are you serious I said how many times do you want it??? No I'm not repeating myself again and I drove away. That's ridiculous was your employee not listening the 1st two times ?...

I STOP AT THIS DD ON MY WAY TO WORK , WHICH IS FAR. I WOULD STOP THERE EVERYDAY IF IT WERE NOT FOR THE BAD SERVICE I KEEP GETTING. THEY CANNOT GET A HAZELNUT SWIRL RIGHT TO SAVE THEIR LIVES. IT'S A DISASTER WHEN YOU PULL UP TO THE WINDOW AND THEY ARE RUNNING LIKE ANTS IN THERE. THERE IS NO ORGANIZATION. THEY ARE ALL OVER THE PLACE. I STOPPED THERE ONE DAY LAST WEEK AND THERE WAS FINALLY A MGR ON SITE AND HE HAD THEM DOING WHAT THEY ARE SUPPOSED TO DO. I CALL TODAY BECAUSE I WORK HARD FOR MY MONEY AND AM SICK AND TIRED OF CRAPPY SERVICE. I WILL NOT PAY 2.80 FOR A SOUR COFFEE THAT IS NOT EVEN CLOSE TO A HAZELNUT SWIRL. I HAVE CALLED TO SPEAK TO THE MGR BUT THEY SAY HE STEPPED OUT EACH TIME. WHAT IS GOING ON WITH THAT STORE???? SHUT IT DOWN IF YOU CANNOT GIVE...